Ajay Kumar
Sales And Marketing
New Delhi
Summary
Experienced telecom sales professional with almost 8 years of experience confidently leading teams. Highly motivated leader responding to rapidly changing demands and opportunities with ease. Flexible manager with strong mathematical and cognitive skills encompassing utmost level of ethics and integrity. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished professional skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Store Manager of Operations
Bharti Airtel
new delhi
10.2018 - Current
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Implemented theft prevention policies to minimize potential stock loss.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
Customer Care Executive
Vodafone Pvt Ltd
new delhi
11.2015 - 09.2018
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Kept accurate records of all customer interactions and transactions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Assigned and designated job territories to customer care staff according to performance and history.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Maintained and managed customer files and databases.
- Took ownership of customers issues to follow problems through to resolution.
- Used computerized systems for tracking, information gathering and troubleshooting.
- Researched and analyzed data to address operational challenges and customer service issues.
Education
High School Diploma -
Cbse Board
New Delhi 04.2010 - 03.2012
B Com Hons. - Commerce
Bcom Hons
Delhi University 07.2012 - 06.2015
Skills
Goals and performance
undefinedAccomplishments
- Supervised team of 25 to 30 team members.
- Documented and resolved installation issues which led to 40% extraction.
- Highest Airtel Black attach rate and accomplishments.
Timeline
Assistant Store Manager of Operations
Bharti Airtel
10.2018 - Current
Customer Care Executive
Vodafone Pvt Ltd
11.2015 - 09.2018
B Com Hons. - Commerce
Bcom Hons
07.2012 - 06.2015
High School Diploma -
Cbse Board
04.2010 - 03.2012
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