AJAY KUMAR
Ghaziabad
Summary
Having 12 years experience in ERp implementation. Decade-long track record as an Implementation Consultant, specializing in SCM/ERP software. Proficient in software configuration and leveraging my knowledge of accounting terminology. Proven experience in managing complex projects, developing partnerships, and exemplary communication skills. Driven by enhancing customer satisfaction through tailored solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Consultant
HCL Technologies
Noida
01.2022 - Current
- Managed software implementation projects, enhancing supply operations for numerous clients
- Developed a systematic process for implementation, reducing project timeline by 20%
- Collaborated with clients to tailor solutions to meet unique requirements, increasing customer satisfaction by 30%.
- Researched and documented business requirements, processes, and system configurations to ensure successful implementation of ERP systems.
- Developed functional design documents for ERP modules such as Finance, Supply Chain Management, and Manufacturing.
- Performed Gap Analysis to identify areas where existing solutions do not meet customer requirements.
- Provided end-user training on the use of various ERP modules including Finance, SCM, and Manufacturing.
- Conducted workshops with stakeholders to understand their needs and develop process flows for the ERP system.
- Monitored user acceptance testing results to make sure all functions are working properly before going live with the solution.
- Supported users by providing technical assistance related to ERP application functionality during pre-production and post-production phases.
- Assisted clients in implementing best practices regarding business process reengineering activities related to the utilization of an ERP system.
- Provided ongoing support post go-live by troubleshooting incidents reported by end users.
- Created documentations outlining standard operating procedures for daily operations related to the usage of an ERP system.
- Actively participated in project meetings with customers, vendors, consultants, developers and other stakeholders.
Sr.Support Engineer
Motherson Sumi Infotech and Design Limited
Noida
06.2016 - 09.2022
- Consulted with clients on Supply chain management software
- Spearheaded successful implementation of financial software for 3 clients
- Streamlined communication between development team and customers, improving project efficiency by 25%
- Led client presentations, building case for product implementation and showcasing solutions in real-world scenarios.
- Provided technical support and troubleshooting for customers' hardware, software, and network issues.
- Maintained customer service standards by resolving escalated customer inquiries in a timely manner.
- Developed and implemented strategies to improve system reliability and performance.
- Conducted discovery sessions to understand customer requirements and translated into functional specifications.
- Created comprehensive project plans, timelines and milestones for successful ERP implementation.
- Performed data migration activities from legacy systems to new ERP system.
- Provided technical guidance on the ERP system configuration, customization and integration with other systems.
- Resolved issues reported by users during UAT testing phase and production rollout phase.
- Provided ongoing support post go-live to ensure smooth functioning of the application.
Sr.Technical Support Exe.
Soft Info System Pvt. Ltd Noida
Noida
01.2016 - 01.2016
- Analyzed and provided recommendations for Manufacturing/financial/accounting processes
- Facilitated cross-team collaboration during software implementation projects, promoting efficient workflow.
- Developed functional design documents for ERP modules such as Finance, Supply Chain Management, and Manufacturing.
- Performed Gap Analysis to identify areas where existing solutions do not meet customer requirements.
- Provided end-user training on the use of various ERP modules including Finance, SCM, and Manufacturing.
- Coordinated with internal teams to ensure successful completion of projects within timeline and budget constraints.
- Assisted clients in implementing best practices regarding business process reengineering activities related to the utilization of an ERP system.
- Created documentations outlining standard operating procedures for daily operations related to the usage of an ERP system.
- Provided ongoing support post go-live by troubleshooting incidents reported by end users.
Sr. ERP Functional Consultant
Tanaashi Technology Pvt, Ltd
Noida
01.2014 - 01.2016
- Requirement Gathering
- Researched and documented business requirements, processes, and system configurations to ensure successful implementation of ERP systems.
- Developed functional design documents for ERP modules such as Finance, Supply Chain Management, Human Resources and Manufacturing.
- Performed Gap Analysis to identify areas where existing solutions do not meet customer requirements.
- Provided end-user training on the use of various ERP modules including Finance, SCM, and Manufacturing.
- Conducted workshops with stakeholders to understand their needs and develop process flows for the ERP system.
- Coordinated with internal teams to ensure successful completion of projects within timeline and budget constraints.
- Monitored user acceptance testing results to make sure all functions are working properly before going live with the solution.
- Developed test plans to evaluate new features or functionality prior to release into production environment.
- Created documentations outlining standard operating procedures for daily operations related to the usage of an ERP system.
- Provided ongoing support post go-live by troubleshooting incidents reported by end users.
Asst. Mangaer ERP
Key Electronics Pvt Ltd. Noida
Noida
01.2012 - 01.2014
- Manage purchase / Sales/ Inventory/ Application
- Responsible for MIS report Generation
- Manage Inventory on daily basis
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Sr.Support Engineer
Logic ERP Solution Pvt. Ltd.
Delhi
01.2011 - 01.2012
- Assisted customers in identifying issues and explaining solutions to restore service and functionality
- Create setup according to customer from head office level to distributors, Manufacturing, and retail
- Conduct training session for end users
- P2P Cycle: end-to-end purchase to pay process from an organization ordering a product or service from suppliers, through to making the subsequent payment for those products or services
- O2C Cycle: Order Management, Credit Management, Order Fulfillment, Order Shipping and Customer Invoicing
- Manufacturing Cycle: Bill of Material, Routing, Material Planning, MRP, Store Requisitions, Production, and movement.
Education
B.Tech. - Information Technology
SSITM (UP Technical University)
Aligarh06-2008
Skills
- Gap analysis
- Forecasting and planning
- Requirements Gathering
- Business Intelligence
- Order Management
- User Training
- Warehouse Management
- Procurement Management
- Financial Accounting
- Data Migration
- Software testing
- Supply Chain Optimization
- Software configuration
- Teamwork and Collaboration
Certification
- MSD365 F&O (SCM)- MB- 330, Supply chain management (Associate)
- TCS-ION (Sales and implementation), A certification course on TCS-ION sales and implementation
Passions
- Technology - Passionate about learning and adapting to new technologies.
- Software - Microsoft D365 FGO (SCM) TCS-ION Enterprose Tracker eMPro Wizz App Logic ERP
Accomplishments
- Employee of the years in Excellent Customer support (Motherson Sumi infotech and design limited.)
- Best Employee of the year.(Tanaashi Technologies pvt ltd.)
Languages
Hindi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
- Playing Cricket.
- Roaming.
- Reading books.
Timeline
Senior Consultant
HCL Technologies
01.2022 - Current
Sr.Support Engineer
Motherson Sumi Infotech and Design Limited
06.2016 - 09.2022
Sr.Technical Support Exe.
Soft Info System Pvt. Ltd Noida
01.2016 - 01.2016
Sr. ERP Functional Consultant
Tanaashi Technology Pvt, Ltd
01.2014 - 01.2016
Asst. Mangaer ERP
Key Electronics Pvt Ltd. Noida
01.2012 - 01.2014
Sr.Support Engineer
Logic ERP Solution Pvt. Ltd.
01.2011 - 01.2012
B.Tech. - Information Technology
SSITM (UP Technical University)
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Pooja SaxenaPooja Saxena
Senior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt LtdSenior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt Ltd
GIRISH KORIGIRISH KORI
Senior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBHSenior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBH
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Arindam SinghArindam Singh
AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.