Ajay Kumar
Rewari
Summary
Highly skilled and dedicated professional with expertise in fire safety, customer relationship management (CRM), and security operations. Seeking a challenging position as a Fire Safety Officer and Security Officer, utilizing my diverse skill set to ensure the safety and security of individuals, property, and information.
Overview
1
1
Certification
Work History
Fire Safety Officer
Alpha Integrated Management Services Pvt. Ltd.
Asst. Manager Fire Safety & CRM
Abante Integrated Management Services Pvt. Ltd.
- Current
- Conducted fire risk assessments for various buildings and facilities, identifying potential hazards and recommending mitigation measures
- Inspected fire protection systems, including fire alarms, sprinklers, and fire extinguishers, ensuring their proper functionality
- Developed and implemented fire prevention policies, procedures, and training programs for employees
- Conducted fire drills and emergency evacuation exercises to enhance preparedness
- Investigated fire incidents, prepared detailed reports, and made recommendations for improvement
- Coordinated with local fire departments and emergency response agencies during emergency situations
- Ensured compliance with fire safety codes and regulations through regular inspections and audits
- Managed a portfolio of key clients, building strong relationships and providing exceptional service
- Addressed customer inquiries and resolved issues promptly, ensuring high levels of satisfaction
- Collaborated with sales and marketing teams to identify opportunities for upselling and cross-selling
- Utilized CRM software to track customer interactions, maintain accurate records, and generate reports
- Conducted customer satisfaction surveys, analyzed feedback, and implemented process improvements
- Trained and mentored team members on CRM best practices and customer service skills
- Worked closely with product development teams to gather customer feedback and drive product enhancements.
Fire Safety Officer
Paras Group
- 02.2016
Fire Safety Officer
DLF Utilities Ltd.
- 06.2015
- Conducted fire risk assessments for various buildings and facilities, identifying potential hazards and recommending mitigation measures
- Inspected fire protection systems, including fire alarms, sprinklers, and fire extinguishers, ensuring their proper functionality
- Developed and implemented fire prevention policies, procedures, and training programs for employees
- Conducted fire drills and emergency evacuation exercises to enhance preparedness
- Investigated fire incidents, prepared detailed reports, and made recommendations for improvement
- Coordinated with local fire departments and emergency response agencies during emergency situations
- Ensured compliance with fire safety codes and regulations through regular inspections and audits.
Education
Graduation of Arts -
MDU Rohtak
01.2011
Skills
- Fire Service Leadership
- Firefighter personal protective equipment
- Vehicle extrication
- Hazardous Materials Handling
Certification
- Sub-Officer course from Nagpur (NFSC) in 2010.
- Participated in First responder Workshop from Vivo Health Care in 02/2013 & 02/2014.
- Security Officer's Orientation Training course from OSSIM in 12/2013.
- Cyber Security Certificate (ISRO)
- One-year diploma in Computer Software from Hartron Computer Institute, Rewari.
Additional Information
Conducted fire risk assessments for various buildings and facilities, identifying potential hazards and recommending mitigation measures. Inspected fire protection systems, including fire alarms, sprinklers, and fire extinguishers, ensuring their proper functionality. Developed and implemented fire prevention policies, procedures, and training programs for employees. Conducted fire drills and emergency evacuation exercises to enhance preparedness. Investigated fire incidents, prepared detailed reports, and made recommendations for improvement. Coordinated with local fire departments and emergency response agencies during emergency situations. Ensured compliance with fire safety codes and regulations through regular inspections and audits. Managed a portfolio of key clients, building strong relationships and providing exceptional service. Addressed customer inquiries and resolved issues promptly, ensuring high levels of satisfaction. Collaborated with sales and marketing teams to identify opportunities for upselling and cross-selling. Utilized CRM software to track customer interactions, maintain accurate records, and generate reports. Conducted customer satisfaction surveys, analyzed feedback, and implemented process improvements. Trained and mentored team members on CRM best practices and customer service skills. Worked closely with product development teams to gather customer feedback and drive product enhancements.
Skills
Asst. Manager - Fire Safety, Comprehensive knowledge of fire safety codes, regulations, and standards, Conducting fire risk assessments and developing effective prevention strategies, Inspecting buildings, equipment, and systems to ensure compliance with fire safety protocols, Implementing fire evacuation plans and conducting fire drills, Investigating fire incidents and accidents to determine causes and recommend preventive measures, Conducting fire safety training programs for employees and conducting workshops for the public, Collaborating with fire departments and other emergency response agencies, Maintaining accurate records and preparing detailed reports, Customer Relationship Management (CRM), Proficient in CRM software systems (e.g., Mygate, NoBrokerHood), Managing customer databases and ensuring data integrity, Building strong relationships with customers to enhance loyalty and retention, Providing prompt and effective resolution to customer inquiries, concerns, and complaints, Analyzing customer data and feedback to identify trends and improve service offerings, Collaborating with cross-functional teams to implement customer-centric strategies, Conducting customer satisfaction surveys and implementing improvements based on feedback, Training and mentoring staff on CRM best practices, Security Operations, Knowledge of security protocols, procedures, and best practices, Conducting security risk assessments and implementing appropriate measures, Monitoring and maintaining security systems, including CCTV and access control systems, Responding to security incidents and conducting investigations as required, Collaborating with law enforcement agencies and emergency services during critical incidents, Conducting security training programs for employees to enhance awareness and preparedness, Managing access control, visitor management, and perimeter security systems
Timeline
Fire Safety Officer
Alpha Integrated Management Services Pvt. Ltd.
Asst. Manager Fire Safety & CRM
Abante Integrated Management Services Pvt. Ltd.
- Current
Fire Safety Officer
Paras Group
- 02.2016
Fire Safety Officer
DLF Utilities Ltd.
- 06.2015
Graduation of Arts -
MDU Rohtak