AJAY KUMAR
Greater Noida
Summary
· 17 Years of Total Experience in End-to-End Software Development Management, Projects Management, Delivery Management and Products Management.
· Attained PMP®, PMI-ACP®, ITIL®, PSM I®, and PSPO I® certifications; leveraged expert knowledge to increase project completion rates by 15% and improve stakeholder satisfaction by 20%.
· Built and led high-performance project teams in both online and offline modes; sustained a 20% increase in productivity and a 15% improvement in on-time delivery across multiple projects.
· Experienced in world class SAAS HCM products specially Compensation, payroll, compliance, and rich experience in designing the Robotics Automation solutions and Automation products as a service.
· Domain understanding on Compensation Management, Recruitment, Payroll, Compliance & Taxation (Federal & state), hyper automation, Banking reconciliation, Invoice automation, Motor insurance, Liability Rating tools, Reinsurance based application and workflows.
· Excellent knowledge of Agile process in Project management and Test Management
· Drove consensus among Architects, Leads, and R&D teams in 3 locations, achieving streamlined decision-making processes that led to a 15% increase in project throughput and faster execution of strategic initiatives.
· Drive and motivate towards gaining business success in Process Automation
· Experienced in decision making in rapid environment and make priority calls based on situation.
· Excellent communication with Global Team Interactions in an inter-cultural environment
· Coordinated with multidisciplinary teams to achieve shared goals while also independently executing critical tasks, resulting in a 10% reduction in project timelines and 20% increase in client satisfaction.
Overview
17
17
years of professional experience
Work History
MANAGER, SOFTWARE ENGINEERING
Ultimate Kronos Group (UKG)
07.2021 - Current
- Led the Development team for the Foundation Service and Compensation Planning product, ensuring timely delivery of features from initial discussion to deployment, improving deployment efficiency by 20% and reducing bugs by 15%.
- Directed a cross-functional team of 14 software developers, QA engineers, and business analysts in the HR value stream; increased project delivery speed by 10% and improved quality by reducing defects by 15%.
- Built and led high-performance project teams; sustained a 20% increase in productivity and a 15% improvement in on-time delivery across projects.
- Own the product features and customer issues in Compensation management & File Management service product under UKG Pro suites that’s a complete Human Capital Management Solution.
- Drove team excellence by raising performance standards and fostering motivation, leading to 20% improvement in delivery and a 10% enhancement in process efficiency.
- Mentoring other team managers and supporting in challenges & decision making.
- Guided team through adoption of agile methodologies and productivity tools, resulting in a 20% increase in project delivery speed and a 25% reduction in error rates.
- Engaged for staff recruitment, appraisals, and issues resolution.
PRACTICE MANAGER
DMI Innovation Pvt Ltd
05.2021 - 07.2021
- + Engaged for driving growth of the practice through a combination of talent.
- + Manage practice operations, Practice Development and Agile Delivery within the unit.
DELIVERY MANAGER
Wipro HR Services Pvt Ltd
08.2018 - 05.2021
- Delivered an innovative Invoice p2p automation service for a leading US Bank, reducing invoice processing time by 45% and saving 3,000+ hours annually; currently implementing a similar solution for another banking institution.
- Managing the end-to-end delivery of the Automation of the DPSS– BeneAuth, PEA, Rollover and Recruitment projects having the 20 FTE saves.
- Managed the end-to-end delivery of the Automation for the DBP Program that results into 10 FTE saves and fantastic customer satisfaction.
- Working on the Automation area under RPA COE for the potential opportunities to reduce the manual intervention and productivity improvement of 30% by implementation of BOTS.
- Facilitated and drive the business requirement, Deep dive and to be process design creation.
- Executed thorough reviews of all components for client delivery, introducing a new verification protocol that reduced client complaints by 10% and increased repeat business by 20%.
- Interacting with the clients for issues and queries in the project / WO / Support issues.
- Providing help and advice to customers using organization’s products & services.
- Handling customer complaints/escalations.
- Responsible for the respective support / Project billing issue resolution and refunds or compensation to customers.
- Involved in staff recruitment, appraisals, and issues resolution.
- Leading and supervising a technical team of application Development & service staff.
- Improving customer service procedures, policies, and standards for the organization & department.
PROJECT MANAGER
DXC Technology
01.2015 - 07.2018
- Managed on the Industrialization phase of the Purple Transition Program having TCV £170K.
- Worked on the Automation area under RPA COE for the potential opportunities to reduce the manual intervention and productivity improvement by implementation of BOTS.
- Attended and demonstrated the artifacts for the CMMI Level 5 assessment, for the LSA, following the successful accreditation of CMMI Level 5 certificate.
- Managed Projects / Services for the Team of 20 resources spread over the globe (Spain (Madrid, Asturias), UK, India, Vietnam) for Zurich UK life team.
- Delivery responsibility for operations, projects, and enhancements within the application pool of 10 applications.
- Executed multiple application modernization programs for Zurich UK, enhancing system performance and reliability, which contributed to a 30% increase in user satisfaction and a 20% reduction in maintenance costs.
- Managed the successful delivery of London Data Center Program of more than 4000 hrs. for the Zurich UK Life LSA.
- Implemented a comprehensive review process for components, verifying compliance with client requirements, resulting in a 15% increase in client trust and a 10% boost in project renewals.
- Managed client interactions for project-related queries and support issues; introduced a comprehensive FAQ system that reduced incoming support tickets by 25% and increased efficiency by 30%.
- Led a cross-functional team to handle complex customer escalations, achieving a 90% resolution rate within 24 hours and increasing Net Promoter Score (NPS) by 10 points.
- Responsible for the respective support / Project billing issue resolution and refunds or compensation to customers.
- Involved in staff recruitment, appraisals, and issues resolution.
- Leading and supervising a technical team of application service staff.
- Improving customer service procedures, policies, and standards for the organization & department
Team Leader
CSC Computer Science Corporation
01.2013 - 12.2015
- Worked as team lead on 12000 hrs. of Little EDC Application Migration project along with other small projects for Zurich’s General Insurance division.
- Worked closely with Zurich at Fareham, UK for 7 months to make sure that project was delivered to client satisfaction and conforms to approved requirements.
- Worked across the full project lifecycle i.e., prepared the POC for the work, Estimation, prepared design, managed project team during project execution, worked with third party tester in Fareham during UAT and the final hand-over to support team.
- Successfully transitioned key applications to modern platforms, upgrading server infrastructure and databases, resulting in a 40% increase in application speed and reducing system downtimes by 30%. It was related to upgrading from Windows 2003 to Windows 2012, SQL 2000/2005 to SQL 2008 R2, and .NET 1.1 to .NET 4.0
- Project was a success with accolades from the Zurich’s IT head and satisfaction score of 4.17 on scale of 5.0.
SME
CSC For Zurich Financial Services
01.2011 - 01.2013
- SME for 15 applications operating on diverse technologies including SQL server, VB 6, .NET, MS Access, Crystal Reports.
- Worked as General Insurance SME and imparted knowledge within the account on General insurance concepts.
- Responsible for support / development project of the applications.
- Provide SME support to projects running on these applications.
- Worked as the Database Lead for complex project which was initiated to rebuild a Rating tool product along with additional features to keep it competitive with the other rating tools available in market. includes the re writing of old MRAT system from scratch. Involved in the business functionality gathering, designing the database, SSIS creation etc. This project involves the technology .Net 4.0, C# and SQL 2008 R2.
SENIOR SOFTWARE ENGINEER
CSC Computer Science Corporation
01.2010 - 12.2010
- Was part of a support team comprising of 15 resources managing 40 applications for Zurich Financial Services.
- Was responsible for day-to-day support on the applications and work on enhancements / projects.
- Worked on the NT migration projects at client location, Cheltenham, UK for 6 months and was involved in the migration of applications from NT Servers to Windows 2003 server along with resolving the issues.
SOFTWARE ENGINEER
CSC Computer Science Corporation
07.2007 - 12.2009
- Was the part of project team comprising of 15 resources, primarily working on Microsoft technologies-based applications. (.NET, SQL, MS Access, VB 6.0, ASP pages)
- Was responsible for coding and testing on the projects / Work Orders running in the portfolio.
- Was working on the Remedy Incidents for the Microsoft technology-based application in the GHPST team.
Education
Bachelor of Engineering Technology - Production Engineering
Birla Institute of Technology
MESRA , Ranchi05.2007
Skills
- Data-driven decision-making
- Coaching and Mentoring
- Collaborative mindset
- Customer Focus
- Requirements Analysis
- Product Management
- Stakeholder Management
- Problem-Solving
- Software Development
Timeline
MANAGER, SOFTWARE ENGINEERING
Ultimate Kronos Group (UKG)
07.2021 - Current
PRACTICE MANAGER
DMI Innovation Pvt Ltd
05.2021 - 07.2021
DELIVERY MANAGER
Wipro HR Services Pvt Ltd
08.2018 - 05.2021
PROJECT MANAGER
DXC Technology
01.2015 - 07.2018
Team Leader
CSC Computer Science Corporation
01.2013 - 12.2015
SME
CSC For Zurich Financial Services
01.2011 - 01.2013
SENIOR SOFTWARE ENGINEER
CSC Computer Science Corporation
01.2010 - 12.2010
SOFTWARE ENGINEER
CSC Computer Science Corporation
07.2007 - 12.2009
Bachelor of Engineering Technology - Production Engineering
Birla Institute of Technology
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