Ajay Kumar
surat
Summary
Accomplished Facility Manager with a proven track record at Relomi Corporate Services LLP, enhancing operational efficiency and safety. Expert in facility management principles and adept at leadership, I significantly improved service delivery by implementing cost-reduction methods. Skilled in service contracts management, my strategic planning ensured compliance and elevated guest satisfaction.
Overview
10
10
years of professional experience
Work History
Facility Manager
Relomi Corporate Services LLP
Surat
03.2024 - Current
- Planned and coordinated the maintenance of facility equipment and systems.
- Prepared and submitted reports on facility operations, including budget updates.
- Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
- Conducted regular inspections of facilities to ensure safe working conditions.
- Provided technical guidance to staff regarding facility operations and maintenance issues.
- Created processes to improve operational efficiency within the facility's departments.
- Monitored inventory levels of supplies used in the facility's operations.
- Resolved customer complaints pertaining to facility-related matters quickly and effectively.
- Inspected buildings regularly to identify potential risks or hazards that may affect employee safety.
Team Leader
M/S Etos Hotel & Resorts Pvt. Ltd.
Noida
03.2015 - 01.2024
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Handled guest complaints professionally and efficiently.
- Maintained high standards of quality control, hygiene, health and safety.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Coordinated vendor contracts and agreements to ensure compliance with company policies.
- Developed strong relationships with vendors to understand their needs and negotiate terms of service.
- Researched and evaluated potential new vendors, assessing capabilities and pricing structures.
V.I.P Associate
Cinepolis India Pvt. Ltd.
Thane
06.2014 - 11.2015
- Greeted guests upon arrival and provided assistance with directions or any other inquiries.
- Provided customer service to ensure guest satisfaction, handled complaints and resolved conflicts.
- Maintained a clean and organized reception area at all times.
- Processed payments for guest bills using cash registers or POS systems.
- Collected feedback from customers through surveys, questionnaires., to improve services offered by the hotel.
- Tracked inventory of supplies needed at the front desk.
- Coordinated with housekeeping staff to ensure lobby are are cleaned.
Education
High School Diploma -
Mumbai University
Bhiwandi07-2011
Skills
- Service contracts management
- Planning and scheduling
- Facility management principles
- Cost-reduction methods
- Leadership and supervision
- Operational efficiency and safety
Timeline
Facility Manager
Relomi Corporate Services LLP
03.2024 - Current
Team Leader
M/S Etos Hotel & Resorts Pvt. Ltd.
03.2015 - 01.2024
V.I.P Associate
Cinepolis India Pvt. Ltd.
06.2014 - 11.2015
High School Diploma -
Mumbai University
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