Summary
Overview
Work History
Education
Skills
Languages
Personality Traits
Websites
Timeline
Generic

AJAY KUMAR

New Delhi

Summary

Results-driven Assistant Manager with over 5 years of progressive experience in the insurance sector, adept at leading high-performing teams, and driving significant sales growth. Proven track record of enhancing operational efficiency and boosting policy sales, notably achieving a 25% increase within three months by mentoring more than 15 agents. Recognized for consistent performance and leadership impact, earning two promotions. Proficient in CRM tools, data-driven decision-making, and developing strategic business plans to achieve organizational goals.

Overview

7
7
years of professional experience

Work History

Assistant Manager, Insurance Operations

GROMO(Vitrak Insurance Brokers Pvt. Ltd.)
Gurgaon
06.2023 - Current
  • Mentored and led a high-performing team of 15+ agents, resulting in a 25% increase in policy sales within three months.
  • Designed and implemented targeted training programs that improved team productivity and knowledge retention.
  • Facilitated strategic meetings to align team objectives with organizational goals, enhancing overall performance.
  • Maintained regular communication with senior management, presenting AI-generated performance reports and sales insights.
  • Earned two promotions in recognition of consistent performance, leadership impact, and team development: 1st Team Leader and 2nd Assistant Manager.
  • Resolved complex customer inquiries, complaints, and disputes related to insurance policies and claims.
  • Implemented service improvements based on customer feedback, leading to increased satisfaction and retention.
  • Collaborated with senior leadership to analyze operational issues, and recommend actionable solutions.
  • Developed strategic business plans to support long-term objectives and guide team decision-making.

Senior Sales Support Executive

SMC INSURANCE BROKERS P.VT. LTD.
New Delhi
07.2021 - 06.2023
  • Facilitated complex decision-making processes to successfully close new business opportunities.
  • Submitted forms to underwriters for binder coverage acquisition.
  • Calculated premiums and established payment methods for timely payment receipt.
  • Maintained precise records of all sales activities, including quotes and payments.
  • Advised customers on best practices for informed insurance plan selections.
  • Negotiated with underwriters to secure favorable terms on behalf of clients.

Associate Sales Consultant (ASC)

Policybazaar.com web aggregator p.v.t ltd.
Gurgaon
06.2018 - 04.2021
  • Advised customers on selecting suitable insurance plans by explaining best practices and plan comparisons.
  • Calculated premiums, set up payment schedules, processed transactions, and issued official receipts efficiently.
  • Responded promptly to client inquiries, ensuring a clear understanding of coverage options, and resolving concerns.
  • Provided detailed guidance on plan features, pricing, availability, and benefits to support informed decision-making.
  • Educated clients on the importance of maintaining adequate coverage to mitigate financial risks.
  • Translated complex insurance terminology into simplified, client-friendly language to enhance understanding and trust.

Education

MBA - Marketing + Analytics And Data Science

Manipal University
Jaipur, India

B.Com Hons. - Commerce

SOL Delhi University
New Delhi

Skills

  • Leadership & Management :- Team Leadership, Staff Training, Coaching & Mentoring, Workflow Optimization
  • Business & Operations :- CRM, Data Analysis, Work Planning, Decision Making, AI-driven Reporting & Analytics
  • Soft Skills :- Communication, Teamwork, Feedback, Time Management

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Personality Traits

  • Efficient organizer, team-spirited, transparent, and dependable with a professional work ethic

Timeline

Assistant Manager, Insurance Operations

GROMO(Vitrak Insurance Brokers Pvt. Ltd.)
06.2023 - Current

Senior Sales Support Executive

SMC INSURANCE BROKERS P.VT. LTD.
07.2021 - 06.2023

Associate Sales Consultant (ASC)

Policybazaar.com web aggregator p.v.t ltd.
06.2018 - 04.2021

MBA - Marketing + Analytics And Data Science

Manipal University

B.Com Hons. - Commerce

SOL Delhi University

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