AJAY KUMAR
New Delhi
Summary
Dynamic Team Leader at GROMO with a proven track record in enhancing team performance and customer satisfaction. Skilled in data analysis and effective communication, I have successfully identified improvement areas and implemented training programs, driving a motivated workforce and achieving operational excellence.
Overview
7
7
years of professional experience
Work History
Team Leader, Insurance Operations
GROMO(Vitrak Insurance Brokers Pvt. Ltd.)
Gurgaon
06.2023 - Current
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Promoted to a leadership position in recognition of a strong work ethic, and provided exceptional customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw training and development programs to enhance team skills and knowledge.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Trained new hires on proper procedures for working within a collaborative environment.
Senior Executive - Tele Supply Closure
SPINNY (Valuedrive Technologies Pvt. Ltd.)
Gurgaon
11.2022 - 06.2023
- Requested pricing quotes from suppliers to determine the best source of supply.
- Monitored product margins, and managed product resales.
- Provided detailed information about the features and benefits of vehicles.
- Researched sources of supply and services to maintain flexibility, high quality, and competitive pricing.
- Directed and coordinated products, services, and sales activities.
Senior Sales Support Executive
SMC INSURANCE BROKERS P.VT. LTD.
New Delhi
07.2021 - 11.2022
- I contacted underwriters and submitted forms to obtain binder coverage.
- Coordinated, complex decision-making, overcoming objections to close new business.
- Developed appropriate quotes based on risk information.
- Developed trusting relationships with customers by making personal connections.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts
- Maintained accurate records of all sales activities, including quotes, proposals, and payments received.
- Advised customers on best practices when making decisions related to their insurance plans
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Sales Associate
PAYTM INSURANCE BROKING P.V.T. LTD.
Gurgaon
10.2020 - 04.2021
- Identified customer needs by asking questions, and advising on the best solutions.
- Managed customer queries in a timely manner to ensure customer satisfaction.
Associate Sales Consultant (ASC)
Policybazaar.com web aggregator p.v.t ltd.
Gurgaon
06.2018 - 03.2019
- Advised customers on best practices when making decisions related to their insurance plans.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Education
MBA - Marketing + Analytics And Data Science
Manipal University
Jaipur, IndiaB.Com Hons. - Commerce
SOL Delhi University
New DelhiSkills
- Customer relationship management
- Effective communication
- Team leadership and motivation
- Data analysis and problem solving
- Giving constructive feedback
- Teamwork and collaboration
- Coaching and mentoring
- Workflow and time management
- Staff education and training
- Work planning and prioritization
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Personality Traits
- Easy to get along with people and believe in team spirit.
- An efficient organizer.
- Straightforward in life.
- Honest attitude.
Disclaimer
I hereby declare that all the above information given by me is true to my knowledge and belief.
Timeline
Team Leader, Insurance Operations
GROMO(Vitrak Insurance Brokers Pvt. Ltd.)
06.2023 - Current
Senior Executive - Tele Supply Closure
SPINNY (Valuedrive Technologies Pvt. Ltd.)
11.2022 - 06.2023
Senior Sales Support Executive
SMC INSURANCE BROKERS P.VT. LTD.
07.2021 - 11.2022
Sales Associate
PAYTM INSURANCE BROKING P.V.T. LTD.
10.2020 - 04.2021
Associate Sales Consultant (ASC)
Policybazaar.com web aggregator p.v.t ltd.
06.2018 - 03.2019
MBA - Marketing + Analytics And Data Science
Manipal University
B.Com Hons. - Commerce
SOL Delhi University
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