Ajay Kumar
Summary
Dynamic professional with extensive experience at DHL Express India Pvt. Ltd., excelling in shipment monitoring and data analysis. Proven track record in customs filing and enhancing customer relationships. Adept at flight coordination, ensuring timely performance and operational excellence. Recognized for delivering clear, concise reporting and fostering collaboration across teams.
Overview
12
12
years of professional experience
Work History
Network Control Group Agent
DHL Express India Pvt. Ltd.
DEL-GTW
04.2021 - Current
- Live monitoring of IB and OB shipments through various application and reports.
- To monitor International and Domestic Recovery.
- Resolving Queries of Customer Service/Sales Team on priority.
- Handling Transport Team activities like Planning, Ad hoc Space, Daily Aviation Report etc.
- Real time monitoring of both network and commercial flights to ensure on-time performance and coordination with airlines and ground handling agents for uplift status.
- Handling INQCC Activity during Holidays.
- Monitoring Various Application like UAS/CALMS/NMIV/MS3/Sherloc/DCE/SCM/AQCC/OCNT etc.
- Manage the interrelationship between Ground Operations, Clearance Team and Network.
- Handling operational communications with other Hubs and Gateways.
- Monitoring uplift status of shipments which passes through Hub and supporting the execution of contingency actions as and when required.
- Adhering to standards and protocols of pre-alert, emails, and other shipment monitoring tools with the DHL network.
- Research and analysis of IB/OB failure reports sent by INQCC.
- To ensure that EDI is sent to correct destination.
- Proper reporting for all incident and gateway performance to the Network.
- Provides both verbal and written information in a timely, clear, and concise manner.
- Expresses ideas effectively, adjusting style, tools, and mode to the needs of others.
- Listens attentively, and summarizes or asks questions, when needed, to clarify information.
- Provided primary customer support to internal and external customers.
Classification Agent
DHL Express India Pvt Ltd.
DEL-GTW
12.2018 - 03.2021
- Responsible for filing BOE in DCE in accordance to the national tariff tables, and determining a preliminary assessment of the duties and taxes payable for shipments imported/exported through DHL Express.
- For reviewing hold shipment to avoid unnecessary detention and to increase COA.
- To ensure less detention in prior to achieve COA.
- Responsible for sending daily reports to TL and Sups and other departments on daily basis to ensure quality work.
Operation Agent
DHL Express India Pvt Ltd.
GUR-SVC/Gurgaon
04.2015 - 11.2018
- Pick and Delivery whenever required and instructed by TLs.
- Outbound processing.
- Route rostering.
- To send all pick up from CSV to courier scanner timely.
- Making daily inventory of all shipments kept in HIC.
- To observe all KPI on daily basis.
- Proper follow up for service renewal with concern customer.
- Coordination with other department for service renewal.
- Acting as team leader in his/her absence.
- Working on internal DHL software like GDA, GCA, NPTS- Replaced by Sherloc, WCC- Now ECIS QSMS- Now AQCC, OPMS, OCNT, WEB DCR- Now CAA,GLOBAL IMAGING and so on.
Retail Store Executive
Adecco India Pvt. Ltd.
Gurgaon
09.2013 - 04.2015
- Providing support to team members by reviewing the work done by them.
- Getting clients convinced to do business with our organization.
- Preparing paper works for the commercial and non-commercial shipments.
- Responsible for preparing daily sales report for all the stores of GUR.
- Working on internal DHL software such as POS, NPTS, Global Imaging, Web DCR and so on.
Education
Masters - Sociology
YBN University
Ranchi01.2024
B. Ed -
CCSU
Meerut01.2022
MBA - Operations Management
Jaipur National University
Jaipur01.2020
Bachelor of Arts - History (Hon's)
Vinoba Bhave University
Hazaribagh, Jharkhand01.2011
High School Diploma - 10+2 (I Sc.)
R L S Y College
Jhumari Telaiya01.2008
Matric - class 10
CH+2 High School
Jhumari Telaiya01.2006
Skills
- Shipment monitoring
- Data analysis
- Customs filing
- Reporting standards
- Flight coordination
- Customer relationship management
Hobbies and Interests
- Playing Cricket
- Listening Music
Accomplishments
- Qualified G-Card Examination – 2025
- ACE Award (05/01/25): For ensuring timely connection of documents recovered late due to delayed flight arrival from the previous sector
- ACE Award: For recovery of wrongly billed duty collection by OSG
- Dangerous Goods Certification (DG Cat-6): Successfully passed in 2017 and renewed in 2019
- Employee of the Month (EOM): Achieved 6 times – 2 as Classification Agent, 4 as QCC Agent.
Personal Information
- Date of Birth: 07/22/91
- Marital Status: Married
Emp Code
400067885
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Network Control Group Agent
DHL Express India Pvt. Ltd.
04.2021 - Current
Classification Agent
DHL Express India Pvt Ltd.
12.2018 - 03.2021
Operation Agent
DHL Express India Pvt Ltd.
04.2015 - 11.2018
Retail Store Executive
Adecco India Pvt. Ltd.
09.2013 - 04.2015
Masters - Sociology
YBN University
B. Ed -
CCSU
MBA - Operations Management
Jaipur National University
Bachelor of Arts - History (Hon's)
Vinoba Bhave University
High School Diploma - 10+2 (I Sc.)
R L S Y College
Matric - class 10
CH+2 High School