Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

AJAY KUMAR M

Bangalore

Summary

Data Analyst with 3+ years of experience in collecting, analyzing, and interpreting data to drive business growth and decision making. Expertise in statistical analysis and data visualization to provide actionable insights and recommendations. Strong collaboration skills, committed to delivering accurate and timely analysis to support organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Data Analyst

MELTWATER
12.2019 - 02.2024
  • Build various visualization, dashboard using Tableau
  • Created Tableau scorecards, dashboards using stack bars, bar graphs, scattered plot, geographical maps using show me functionality
  • Extensively worked on data exploration, data cleaning methods using python
  • Performed various machine learning algorithms and made the prediction out of output
  • Interpret & translate analytic output into insights
  • Assess data quality, identify gaps in the data and eliminate irrelevant data
  • Collaborate with internal stakeholders to develop tools and services such as modeling, dashboard development, decision aids and business case analysis to drive innovation, strategic initiatives and recommend solutions
  • Organizes and shapes an engagement team's strategy to drive success
  • Develops and manages relationships across the whole client base, discussing benefits
  • Drives key meetings and workshops to achieve the outcomes within the deadline
  • Identifying risk/reward opportunities and developing business cases to work with clients in new and different ways to mutual benefits.

CUSTOMER SUPPORT EXECUTIVE

Teleperformance
Bangalore
10.2017 - 11.2019
  • With 02 years 03 months experience in Flipkart email process
  • Good analytical, relationship skills, Working experience in Smart Desk
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Commit the team to the work, manage the quality of the work and the drive the people management activities within the team
  • Monitoring performance and providing feedback and advice for improvement and development.
  • Conducted 45 outbound calls per day to assess ongoing customer needs and recommend solutions.
  • Mentored junior team members and managed employee relationships.
  • Performed troubleshooting on technical problems.

Education

Bachelor of Engineering - Computer Science

BTL INSTITUTE OF TECHNOLOGY & MANAGEMENT
06-2016

Skills

  • Statistical/Analytical Tools: Tableau, SQL Server, Figma
  • Excellent communication, problem solving and analytical skills
  • Ability to lead production of proposals, working across departments, for complex customer solutions
  • Able to lead, coach and mentor others in BI tools and Data Analytic Reporting solutions
  • Data visualization and reporting techniques

Projects

  • Sales Dashboard (Ras Al Khaimah Economic Zone - RAKEZ)
  • Have successfully worked on multiple projects that have enhanced my skillset and knowledge.

Accomplishments

  • Appreciation emails from clients & internal management on multiple occasions for the good work.
  • Winner of School Cricket competition, Winner in 100meter Running race and runner of College Cricket competition.

Affiliations

  • Have successfully worked on multiple projects that have enhanced my skillset and knowledge.
  • Teamwork and Collaboration, Technical Support, International sales support, CRM, Problem-Solving, Coaching/Mentoring, MS Word, Outlook, MS Excel.

Certification

  • Tableau Certification.
  • Java and J2EE certified from NIIT

Languages

English
First Language
Kannada
Beginner
A1
Malayalam
Beginner
A1
Tamil
Beginner
A1

Timeline

Data Analyst

MELTWATER
12.2019 - 02.2024

CUSTOMER SUPPORT EXECUTIVE

Teleperformance
10.2017 - 11.2019

Bachelor of Engineering - Computer Science

BTL INSTITUTE OF TECHNOLOGY & MANAGEMENT

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AJAY KUMAR M