AJAY KUMAR M
Data Analyst
Bangalore
Summary
Data Analyst with 4+ years of experience in collecting, analyzing, and interpreting data to drive business growth and decision making. Expertise in statistical analysis and data visualization to provide actionable insights and recommendations. Strong collaboration skills, committed to delivering accurate and timely analysis to support organizational goals.
Overview
6
6
years of professional experience
Work History
Data Analyst
MELTWATER
12.2019 - 02.2024
- Build various visualization, dashboard using Tableau and Power BI.
- Created Tableau scorecards, dashboards using stack bars, bar graphs, scattered plot, geographical maps using show me functionality.
- Extensively worked on data exploration, data cleaning methods using python.
- Performed various machine learning algorithms and made the prediction out of output.
- Developed SQL queries to obtain complex data from tables in on-site and remote databases
- Build automated reports and dashboards with the help of Power BI and other reporting tools.
- Experienced in creating complex calculations, measures, and KPIs using DAX in Power BI.
- Interpret & translate analytic output into insights
- Assess data quality, identify gaps in the data and eliminate irrelevant data
- Collaborate with internal stakeholders to develop tools and services such as modeling, dashboard development, decision aids and business case analysis to drive innovation, strategic initiatives and recommend solutions
- Organizes and shapes an engagement team's strategy to drive success
- Develops and manages relationships across the whole client base, discussing benefits
- Drives key meetings and workshops to achieve the outcomes within the deadline
- Identifying risk/reward opportunities and developing business cases to work with clients in new and different ways to mutual benefits.
CUSTOMER SUPPORT EXECUTIVE
Teleperformance
10.2017 - 11.2019
- With 02 years 03 months experience in Flipkart email process
- Good analytical, relationship skills, Working experience in Smart Desk
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Commit the team to the work, manage the quality of the work and the drive the people management activities within the team
- Monitoring performance and providing feedback and advice for improvement and development.
- Mentored junior team members and managed employee relationships.
- Performed troubleshooting on technical problems.
Education
Bachelor of Engineering - Computer Science
BTL INSTITUTE OF TECHNOLOGY & MANAGEMENT
Skills
Accomplishments
- Appreciation emails from clients & internal management on multiple occasions for the good work.
- Winner of School Cricket competition, Winner in 100meter Running race and runner of College Cricket competition.
Affiliations
- Have successfully worked on multiple projects that have enhanced my skillset and knowledge.
- Teamwork and Collaboration, Technical Support, International sales support, CRM, Problem-Solving, Coaching/Mentoring, MS Word, Outlook, MS Excel.
Timeline
Data Analyst
MELTWATER
12.2019 - 02.2024
CUSTOMER SUPPORT EXECUTIVE
Teleperformance
10.2017 - 11.2019
Bachelor of Engineering - Computer Science
BTL INSTITUTE OF TECHNOLOGY & MANAGEMENT
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