Ajay Kumar Singh
Sitamarhi,Bihar
Overview
11
11
years of professional experience
Work History
Junior Captain
Park Inn by Radisson Hotel & Residence
Duqm
07.2023 - 05.2025
- Greeting all coming guests who patronize the Restaurant
- Responsible for the cleanliness and hygiene of the outlet and ensure that all guests are comfortable having their meals in Restaurant.
- Conduct daily briefing before every shift for all Food & Beverage Service Providers.
- Resolving customer complaints in a professional manner
- Handle all guests' complaints and record in daily report.
- Managing restaurant staff's work schedules.
- Monitoring the restaurant's cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Duqm, Oman
Guest Service Associate
Park Inn by Radisson Hotel & Residence
Duqm
02.2019 - 12.2022
- Worked as a food and beverage associate in all day dining Restaurant
- Order taking, station holding and ensuring that follows all the brand standards during the operation.
- Taking food and beverage orders and ensuring smooth and efficient service to the guest.
- Cash handling during the operation
- Maintaining the alcohol Beverage and Non-alcohol beverage inventories.
- Cash closing with making various related reports
- Worked at Duqm Port for service for US Navy when the navy ship arrives.
- Duqm, Oman
Guest Service Associate
Courtyard by Marriott
Agra
12.2016 - 01.2019
- Communicate service needs to chefs and team throughout functions.
- Taking food and beverage orders.
- Serve food and beverages to guests making recommendations if needed
- Ensure banquet venues and coffee breaks are ready for service.
- Assisting event manager in detailing and making BEO and all paper work related with events.
- Agra
Intern
Marriott hotel resort & spa
Jaipur, Rajasthan
06.2014 - 10.2014
- Had experienced in all major departments i.e. F&B service, Kitchen, and Housekeeping and Front Office.
- Got to learn all basics of hospitality industry
- Nominated various times for Associate of the month in whole tenure
- Completed one month task force assignment from Courtyard Gurugram Downtown.
- Participated in Catering on 26th January at Governor House from College, Bhubaneswar
- Jaipur, Rajasthan
Timeline
Junior Captain
Park Inn by Radisson Hotel & Residence
07.2023 - 05.2025
Guest Service Associate
Park Inn by Radisson Hotel & Residence
02.2019 - 12.2022
Guest Service Associate
Courtyard by Marriott
12.2016 - 01.2019
Intern
Marriott hotel resort & spa
06.2014 - 10.2014