Ajay Kumar Yadav
Sr Executive Retail Operation
Faridabad,Delhi NCR
Summary
Like to be a part of winning team achieves organizational goals I want to be work in a pleasant atmosphere where new ideas an ambitions are welcomed. Where new and energetic thoughts are shaped.
Results-oriented professional with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include strategic vision and stakeholder management.
Overview
9
9
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sr Excecutive Retail Operations
Caratlane – A Tata Product
New Delhi
10.2020 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Identified trends and assessed opportunities to improve processes and execution.
- Prepared annual data to determine metrics for operational performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Tour Coordinator
All About Holidays Pvt Ltd
New Delhi
08.2018 - 10.2020
- Organized group tours that catered to a diverse range of interests, ensuring memorable experiences for all participants.
- Assisted in the planning of large-scale events, including conferences and festivals, contributing to their overall success.
- Maintained accurate records of bookings, payments, and other essential information using advanced software tools.
- Negotiated contracts with suppliers, securing favorable terms for both parties involved.
- Handled emergency situations during tours effectively, ensuring the safety and well-being of all participants.
- Delivered exceptional customer service by promptly resolving any issues or concerns related to tour arrangements or accommodations.
- Trained new team members on company procedures and best practices for successful tour coordination.
Senior Executive & Subject Matter Expert
Goibibo Process (Intl) in Ison Bpo Pvt Ltd
New Delhi
07.2017 - 08.2018
- Prepared annual data to determine metrics for operational performance.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
MBA - Pursuing Marketing Management
NIIMS
Mumbai 04.2001 -
Master of Public Administration - PUBLIC ADMINISTRATION
IGNOU
New Delhi 04.2001 -
Graduation - B.A. Pol Sci Honr
Delhi University
New Delhi01-2012
High School Diploma -
C.B.S.E. Board
New Delhi01-2009
Skills
Project management
Strong decision maker
Complex problem solver
Creative design
Innovative
Service-focused
Team player
Problem resolution
Risk management
Staff training
Analytical skills
Good Knowledge of Ms Office
Administrative skills
Certification
Diploma in Airline & Travel Mangement From IITC Barakhambha Road, Description Connaught Place, New Delhi.
Disclaimer
Signature : Ajay k Yadav Date :08 Feb 2025
Timeline
Sr Excecutive Retail Operations
Caratlane – A Tata Product
10.2020 - Current
Tour Coordinator
All About Holidays Pvt Ltd
08.2018 - 10.2020
Senior Executive & Subject Matter Expert
Goibibo Process (Intl) in Ison Bpo Pvt Ltd
07.2017 - 08.2018
MBA - Pursuing Marketing Management
NIIMS
04.2001 -
Master of Public Administration - PUBLIC ADMINISTRATION
IGNOU
04.2001 -
Graduation - B.A. Pol Sci Honr
Delhi University
High School Diploma -
C.B.S.E. Board