Ajay M
Bangalore
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Management (Leader)
Keyence India Private Limited
Bangalore
12.2022 - Current
- Resolved customer inquiries and complaints in a timely manner.
- Trained new customer support staff members on proper use of software, systems, and customer service protocols.
- Ensured accuracy of inventory records by conducting periodic physical counts and reconciling with system data.
- Developed processes for monitoring supplier performance, including lead times and order fulfillment accuracy.
- Communicated with vendors regarding product availability, price changes, or other issues impacting supply chain operations.
- Reviewed customer orders to ensure accuracy of product specifications, pricing, and delivery dates.
- Developed processes for order management and worked with internal stakeholders to ensure compliance.
- Maintained accurate records of all customer orders in the company's CRM system.
Subject Matter Expert
One Point One Solutions(Razorpay)
Bangalore
07.2021 - 11.2022
- Providing payment solutions to the customer in real-time.
- Solving Customer Query through Email Chatting Using Razorpay Dashboard and Admin panel.
- Identifying customer needs and helping customers use specific features.
- Monitor customer complaints on social media and reach out to provide assistance.
- Follow up with customers to ensure their technical issues are resolved.
- Assist in training junior customer support representatives.
Education
MBA -
RJSIMS
01.2020
BBA -
RJSIMS
Bangalore05.2018
Skills
- SFA and AS2
- Staff scheduling
- Vendor relationship management (vendor registration)
- Workflow planning and Document review
- Supply chain management
- Office administration management
- Team Management
Projects
A study on customer behavior at Lahari motors Pvt Ltd, Bangalore., A study on impact of social networking in workplace on employee productivity in bommasandra.
Certification
Best Performer of the year - 2022
Best Employee of the year - 2023
Languages
English
First Language
Telugu
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Customer Support Management (Leader)
Keyence India Private Limited
12.2022 - Current
Subject Matter Expert
One Point One Solutions(Razorpay)
07.2021 - 11.2022
MBA -
RJSIMS
BBA -
RJSIMS
Similar Profiles
Akshay BhandarkarAkshay Bhandarkar
Regional Sales Manager, PAN India at Keyence India Private LimitedRegional Sales Manager, PAN India at Keyence India Private Limited
G Madhab DekaG Madhab Deka
Account Executive Sales Manager at SwitchOn - Abee Research Labs Private LimitedAccount Executive Sales Manager at SwitchOn - Abee Research Labs Private Limited
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited