Ajay M Madhu
Summary
Aiming for a challenging opportunity in the management field where I can improve my skills, learn continuously, and utilise my abilities to develop the organisation in which I work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Auditor
Orange Health Labs, Bengaluru, India
Bengaluru
11.2022 - Current
- Conducted internal audits to ensure compliance with quality standards.
- Investigated customer complaints and initiated corrective actions.
Team Leader - Lab
Orange Health Labs, Bengaluru, India
Bengaluru
07.2022 - 11.2022
- Monitored team performance and provided constructive feedback to maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Customer Support Executive
Orange Health Labs, Bengaluru, India
Bengaluru
04.2021 - 07.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided excellent customer service by efficiently resolving issues.
Operational Specialist
Altruist Technologies, Bengaluru, India
Bengaluru
02.2020 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered a constant flow of customer calls with minimal wait times.
Education
MBA - HR And Marketing
East Point College of Higher Education, Bengaluru,
Bengaluru06-2019
BBA - HR
Good Shepherd College, Kottayam, India
Kerala05-2016
Science Education
CMS Higher Secondary School, Kottayam, India
Kerala05-2013
Skills
- Quality Control Processes
- Root Cause Analysis
- Data Collection
- Internal Auditing
- Corrective Action Planning
- Process Implementation
Certification
- Convin AI Certified
- Certified Customer Service and Chat Workshop
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Timeline
Quality Auditor
Orange Health Labs, Bengaluru, India
11.2022 - Current
Team Leader - Lab
Orange Health Labs, Bengaluru, India
07.2022 - 11.2022
Customer Support Executive
Orange Health Labs, Bengaluru, India
04.2021 - 07.2022
Operational Specialist
Altruist Technologies, Bengaluru, India
02.2020 - 03.2021
MBA - HR And Marketing
East Point College of Higher Education, Bengaluru,
BBA - HR
Good Shepherd College, Kottayam, India
Science Education
CMS Higher Secondary School, Kottayam, India
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