Ajay Madhvaraj

• Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
• Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
• Optimized help desk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
• Interacted and negotiated with vendors, outsources and contractors to secure products and services.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Supervised team of 15 staff members across PAN India.

Projects Managed:

• SD Wan architecture to enable MPLS connectivity for more than 100 branches.
• Implementation of an enterprise WiFi system throughout the entire company with a team of 15 people.
• Data centre perimeter firewall upgrade to Fortigate 3500F from 1200D.
• Netskope proxy solution deployment using a three-person team
• Implementation of multiple firewalls brands like Fortigate, Sophos, Cyberoam and Sonicwall across PAN India with the team of 10 people.
• Enhanced team efficiency by implementing streamlined processes for NOC operations.
• Cynet EDR deployment for 55000 endpoints using a 15-person team

• Standardized processes and procedures for network maintenance and configuration changes, reducing errors and streamlining operations.
• Improved system reliability through proactive monitoring of network performance metrics and capacity planning initiatives.
• Reduced downtime for essential systems by proactively identifying and resolving network issues.
• Optimized network security with implementation of firewalls, intrusion prevention systems and mitigation tools.
• Designed scalable WAN architectures to accommodate growing bandwidth requirements while minimizing costs.
• Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
• Oversaw company's entire network and related policies covering use, maintenance and infrastructure.

• Configuration of High Availability of Fortigate firewalls, Rules/Policies, Network Gateways, Proxy Services, DHCP, Web Filtering, Application filters, Antivirus and Complete UTM Features.
• Complete implementation of Security Features, protecting MA WEB Servers and MA Network from External attacks by configuring IPS Rules and DOS Policies.
• Configuring and Maintaining Site-to-Site VPN connectivity to branches, MA Clients, Azure locations and Site-to-Client IPsec/SSL VPN
  connectivity for Remote Medi Assist Users.
• Configuring, Monitoring and upgrading firmware of firewalls, switches and other network components throughout Medi Assist Branches.
  Documentation of entire network, Asset/Inventory management, Report & preparation of Network Diagram.
• Monitor & Observe MPLS, Internet, RF links traffic utilization and link status using SNMP / Ping open source tools throughout all MA Branches by using PRTG tool. Coordinating with ISP for any link failure issues.
• Monitoring & Observe firewall logs for Mitigation of Security risks to MA network from outside attacks and Internal network traffic for protecting pc's from virus & Trojans.