Ajay Maguluri
Hyderabad
Summary
With over a decade of experience in business IT operations, my expertise lies in overseeing the management of production and application support. I am responsible for conducting user acceptance testing, facilitating business approvals, and providing development assistance across various applications. Acting as a liaison between the technical team and business stakeholders, my focus is on ensuring the seamless execution of programs. I also perform regular evaluations and analyses of progress on a daily, weekly, and monthly basis.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Production Services Specialist
BA Continuum India Pvt Ltd
03.2022 - Current
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
- Established solid partnerships with key stakeholders throughout the organization to ensure seamless service delivery and alignment with company objectives.
- Optimized system performance with regular maintenance and software updates.
- Played a key role in capacity planning efforts, accurately predicting future needs based on historical data analysis and trend forecasting.
- Reduced downtime by proactively monitoring systems for potential issues and addressing them before they escalated.
- Developed comprehensive documentation for system configurations, allowing for easier troubleshooting and faster resolution times.
Production Support Engineer
ICICI Bank Ltd
02.2015 - 03.2022
- I manage production and application support for significant programs such as iMobilePay, Pockets, Instabiz, Eazypay, TabBanking, CaSmartForm, iMobileUK, iMobileCanada, Money2India, Money2Europe, and various mobile applications created by ICICI Bank Ltd
- My responsibilities include engaging in user acceptance testing, facilitating business approvals, and offering development assistance
- I serve as a bridge between the technical team and business stakeholders to guarantee smooth program execution
- Additionally, I conduct progress evaluations and analyses on a daily, weekly, and monthly basis
- A key aspect of my change management duties involves deploying artifacts like war files, jar files, and database scripts, ensuring all requisite approvals are secured through the Change Request Number
- The project is first initiated in a pre-production environment before moving to production
- I oversee both internal and external interfaces of the application, developing connections with various systems such as Finone, OSB, Omnidocs, FCRM, NSDL, CAR, DCMS, and UPI
- Projects that undergo quality assurance are consistently completed on schedule or ahead of deadlines
- I perform assessments, audits, and reviews of infrastructure and application security from both internal and external viewpoints, while also addressing user issues through SQL queries, application logs, and Dynatrace pure paths, ensuring 24/7 management of production issues
- Supervising functional workflows, technical processes, and application testing in both customer user group (CUG) and live environments
- Collaborating with relevant teams to identify and resolve production issues related to middleware, databases, networks, or operating systems
- During the implementation of new changes, the testing team conducts thorough end-to-end application testing across user acceptance testing (UAT), CUG, and production environments
- To tackle challenges, I engage with various technical infrastructure teams, including those specializing in networking, operating systems, VMware, databases, backup solutions, Active Directory, proxy services, and external partners
- With the assistance of the technical infrastructure teams, we deploy virtual machines (VMs) for new applications and upgrade servers for existing applications
- Improving the infrastructure of current virtual machines based on usage and performance metrics
- Enhancing performance and tuning parameters at the middleware, database, and network levels in response to application-related issues, as advised by respective vendors and administrative teams
- Overseeing the setup of production, customer user group (CUG), user acceptance testing (UAT), and staging environments
- Possessing expertise in creating high availability environments and developing disaster recovery plans
- Demonstrating skill in executing disaster recovery drills, including transitioning to disaster recovery and reverting to production environments, while conducting monthly drills for Tier-0 and Tier-1 applications, along with quarterly and semi-annual drills for other tiers as per established protocols
Education
PGDB - Banking
Manipal Global University
04-2015
M.Tech - Geomatics
IISM-JNTU University
01.2015
B.Tech - CSE
CVSR College-JNTU University
06-2011
Skills
- Workflow management-
- System troubleshooting
- Network configuration
- Security protocols
- Incident management
- Vendor coordination
- Capacity planning
- Disaster recovery
- Performance tuning
- Release management
- Application monitoring
- Documentation and reporting
- Issue resolution
- Root-cause analysis
Technicalknowledge
WebSphere Application Server ND v9, IBM HTTP Server V9, IBM MobileFirst Platform Foundation 8.0, LINUX, WINDOWS, Oracle 12C, FCRM, ITSM, Dynatrace-OneAgent, OEM, Splunk.
Disclaimer
I hereby declare that all the information given above is true and correct to my best of knowledge.
Personal Information
- Father's Name: M Nagabhushanam
- Nationality: Indian
- Marital Status: Married
Certification
SRE Foundation Certification
Languages
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Played a crucial role in the migration of middleware for iMobile during my collaboration with ICICI Bank.
While employed at ICICI, I successfully led a team of five individuals.
Played a significant role in version upgrades and various NPT projects while managing APAC branch applications at Bank of America.
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTimeline
Production Services Specialist
BA Continuum India Pvt Ltd
03.2022 - Current
Production Support Engineer
ICICI Bank Ltd
02.2015 - 03.2022
M.Tech - Geomatics
IISM-JNTU University
PGDB - Banking
Manipal Global University
B.Tech - CSE
CVSR College-JNTU University