AJAY MAHAGAVKAR
MUMBAI
Summary
Proven track record at ICICI Bank Ltd, adept in Microsoft Excel and showcasing exceptional communication skills. Expertly managed documentation review and customer interactions, significantly enhancing process efficiency. Demonstrated ability to escalate and resolve complex issues, embodying a proactive and results-oriented approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
kotak Mahindra Bank
MUMBAI
10.2024 - Current
- Coordination over calls and reviewing customer concerns about EMI payments, NOC/NDC, account statements, etc. • Followed up promptly on all unresolved cases. Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions. • Closed NOC within respective TAT. • Escalated issues as necessary.
Senior Associate
ICICI Bank Ltd
MUMBAI
01.2023 - 05.2024
- Company Overview: IPROCESS PVT LTD
- Efficiently proceed login documentation for Business card application
- Verify and complied key documents including know Your customer (KYC), Articles of Association (AOA), Request Letter, Financial statements, GST details and board resolutions
- Coordinated with vendors (Wipro) for accurate data entry into the GEMS
- Pull up Client CIBIL & CPCS
- IPROCESS PVT LTD
Education
B.COM -
University of Mumbai
MUMBAI, MAHARASTRA05.2022
SYJC -
Vidya niketan jr collage
MUMBAI, MAHARASTRA07.2018
Sarswati vidya mandir -
MUMBAI, MAHARASTRA07.2016
Skills
- Microsoft Excel
- Microsoft Word
- Documentation Review
- Communication Skills
Certification
BSFI (Banking, Financial Services, and Insurance)
Languages
- English
- Hindi
- Marathi
Timeline
Associate
kotak Mahindra Bank
10.2024 - Current
Senior Associate
ICICI Bank Ltd
01.2023 - 05.2024
B.COM -
University of Mumbai
SYJC -
Vidya niketan jr collage
Sarswati vidya mandir -
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