Ajay Malage

Applications: Retail Deposit Market Place, Banking Services Layer

• L2 Production/Application Support
• Troubleshoot Production Environment issues
• Reprocess stuck payments with Data Maintenance Changes
• Write complex SQL queries for issue analysis.
• Logs analysis using Splunk
• Monitor and reprocess stuck jobs in production
• Engage MIMs for Critical Incidents
• Setup monitoring using ITRS Geneos
• Monitor API health deployed on OpenShift Fabric platform.

Client: Citi Bank N.A (Dec 2022 - Dec 2023)

Applications: Elastic Search, Data Services Platform

• UAT Support Role (L1,L2,L3)
• Deploy and Support Java Applications on Linux OS
• Unix Shell Scripting
• Provide Handovers to Production Teams
• Change & Incident Management
• Issue Debugging & Logs Analysis
• Job Scheduling via Autosys
• Setup monitoring tools like ITRS.
• Log Incidents over JIRA for future tracking
• Agent & Certificate upgrades on UAT environment
• Tools: IBM UrbanCode, ITRS, Postman, SNOW, Jira, Confluence etc.

Client: HSBC (Feb 2022 - Nov 2022)

Applications: Payments Screening application, Fircosoft

• Deployment of new packages in UAT & PROD environments
• Perform SIT for the newly built functionality.
• Provide testing support to partners testing teams
• Troubleshooting the UAT & Production Incidents.
• Worked on setups of API Gateway Solutions like Kong API Gateway.
• Deployed & Supported Application Hosted on Kubernetes.
• Prepare YAML files for Kubernetes cluster deployments.
• Integrate Kubernetes cluster with different DevOps Tools.
• Understand the flow of transactions to figure out point of failures.
• Good understanding of SWIFT & ISO message formats along with Screening Core Product: Fircosoft
• Tools: Jenkins, Postman, AppDynamics, Splunk, GitHub etc.

Amdocs Development Centre India LLC

Applications: Mobile Financial Service, Payments

• Production Application Support (UNIX, SQL) L2
• Deployments in PROD & UAT environments
• Change Management
• Incident Management
• Service Request Implementation
• Incident logging on JIRA
• Scheduling and Monitoring Daily and Monthly and Yearly Jobs
• Adherence to SLA and OLA
• Application Health checks and Monitoring
• Preparing KDB- Knowledge Database or KBA – Knowledge Based Articles
• Access Management via Active Directory
• Supporting ETL tool & Datamart DB.
• Tools: HP OpenView, Kibana, Jira etc

Tech Mahindra

Applications: AT&T Telecom Services

• L2 – Production Application Support (PAS Team)
• Application Sanity and Resource Count Checks
• Production Deployments, Change Management
• Incident Management
• Release Preparation and Support
• Routine server restarts / bouncing
• Application Performance Monitoring
• Weblogic MW Admin Roles – Partial
• 24x7 Support / Monitoring
• Tools: AOTS Remedy, ATT Introscope etc.