Summary
Overview
Work History
Education
Skills
Websites
Certification
Development Skills Projects
Timeline
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Ajay Mamgain

Ajay Mamgain

Marketing Automation Professional
New Delhi

Summary

- [ ] Over the past 12 years, I've collaborated with prominent financial and IT services firms to craft digital Sales and Marketing experiences that resonate with customers, drawing upon actionable insights gleaned from data analysis.
- [ ] My approach involves integrating data from Salesforce CRM, Adobe Analytics, Google Analytics, and other Martech applications to develop a comprehensive understanding of the customer journey.
- [ ] By synthesizing data from diverse channels, technologies, and tools, I create a holistic 360-degree view of the customer. This not only instills confidence within the organization but also translates to enhanced satisfaction and confidence among end customers.

Overview

13
13
years of professional experience
8
8
Certifications

Work History

Lead Marketing Automation

Egencia
03.2021 - Current

- [ ] Implement and oversee Marketo integration with third-party tools, ensuring seamless functionality and data flow.
- [ ] Enhance existing business processes related to Marketo and Salesforce, including lead routing optimization (utilizing lean data and outreach strategies) and refining lead scoring models through custom webhooks integration.
- [ ] Identify optimal marketing channels and target customer segments for campaigns, aligning strategies with organizational goals.
- [ ] Track and analyze key metrics using data from Marketo, Salesforce, Google Analytics 4 (360), Facebook, and LinkedIn, establishing a robust data pipeline in BigQuery.
- [ ] Develop and maintain LookerStudio dashboards to present data in a visually accessible format, enabling stakeholders to interpret insights easily and make informed decisions.

Application Development Team Lead

Accenture Interactive
12.2018 - 02.2021

- [ ] Successfully managed a MarTech stack comprising over three SaaS clients within the financial services and technology sectors, concurrently overseeing a team of three members to ensure timely completion of tasks within each sprint cycle.
- [ ] Utilized data-driven hypotheses and A/B testing methodologies to identify opportunities for optimization across the campaign creation process, from inception to implementation, performance tracking, and iterative refinement.
- [ ] Collaborated closely with business stakeholders and interfacing system subject matter experts (SMEs) to comprehensively understand user stories and functional requirements, subsequently developing technical solutions and associated documentation that effectively addressed business needs.

Sr Business Analyst /Project Lead

Moody's Investors Service
02.2014 - 12.2018

- [ ] Utilize Sales and Marketing database data to conduct thorough prospect and customer analysis, enhancing our understanding of the target audience.
- [ ] Contribute to the execution of global demand campaigns, participating in all phases from target identification to post-campaign analysis and reporting.
- [ ] Employ Agile methodology to continuously identify and implement opportunities for business process improvement, collaborating with cross-functional teams and serving as a liaison between business units.
- [ ] Foster a culture of high performance by nurturing motivated, self-organizing, collaborative teams focused on delivering high-quality business solutions in each iteration.
- [ ] Monitor team performance and manage issue tracking and resolution using JIRA, ensuring progress remains on track.
- [ ] Translate business ideas into actionable solutions within Salesforce by developing custom objects, reports, fields, workflow rules, and data migration processes using tools such as Apex Data Loader and Demand Tool.
- [ ] Conduct thorough testing in sandbox and production environments, ensuring smooth deployment, and provide ongoing support to over 300 users across global offices.

Sr. Associate, Customer Analytics

Cvent Inc
12.2010 - 02.2014

- [ ] Conduct thorough analysis and extraction of pertinent insights from extensive datasets sourced from diverse channels, including historical RFP data from Cvent, web analytics data obtained from our external portal, and website logs.
- [ ] Perform in-depth analysis and visualization of RFPs (Requests for Proposals) sent by planners to Suppliers, synthesizing findings to generate comprehensive reports and dashboards tailored for the Sales Team's use. These resources serve as invaluable tools for Hotels and Event Management Companies to enhance their strategic decision-making processes.

Education

Bachelor of Commerce -

Delhi University

Skills

    Marketo

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Certification

Secured 2nd Position in "Build with Serverless Hackathon by AWS" by competing against 4,800 teams in India Oct 2020.

Development Skills Projects

  • Marketo SpamBot Webhook - Egencia / Accenture
  • De-Duplication Tool - Telecom Co, Sweden
  • Marketo Data Lake - Egencia
  • Marketing Data Lake - Financial Company NYC

Timeline

Lead Marketing Automation

Egencia
03.2021 - Current

Application Development Team Lead

Accenture Interactive
12.2018 - 02.2021

Sr Business Analyst /Project Lead

Moody's Investors Service
02.2014 - 12.2018

Sr. Associate, Customer Analytics

Cvent Inc
12.2010 - 02.2014

Bachelor of Commerce -

Delhi University
Ajay MamgainMarketing Automation Professional