Ajay Mangire
Pune
Summary
Dynamic IT professional with extensive experience at Cognizant Technology Solutions, excelling in incident management and problem resolution. Proven track record in delivering effective solutions, enhancing application stability, and achieving high customer satisfaction. Skilled in SQL and technical troubleshooting, complemented by strong organizational and collaborative abilities.
Overview
4
4
years of professional experience
Work History
Freelance IT Support
Freelancer
Pune
11.2023 - 02.2025
- Worked on data annotation projects, WordPress web design, and AI prompt engineering
- Knowledge/experience working within a regulated Banking environment
- Assisted with customer handling and technical troubleshooting
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Associate Software Engineer
Cognizant Technology Solutions
Pune
11.2022 - 11.2023
- Provided L2 application support in a banking domain, focusing on incident management and problem resolution
- Monitored and troubleshot real-time production issues, ensuring minimal downtime
- Conducted root cause analysis (RCA) and collaborated with teams for long-term fixes
- Managed ServiceNow ticketing, ensuring SLA compliance and effective incident resolution
Software Engineer
CS
Pune
08.2019 - 11.2022
- Production support and application service availability
- Worked on data validation, report corrections, and database updates using SQL queries
- Performed health checks, monitored application performance, and ensured system stability
- Coordinated with development teams to implement long-term solutions for recurring issues
- Led small development teams, overseeing project progress and mentoring junior engineers.
Education
Bachelor of Engineering -
Savitribai Phule Pune University
04-2019
Skills
- Incident Management ,ITIL, ITSM
- ServiceNow
- Jira
- Confluence
- Monitoring & Health Checks
- Geneos
- Splunk
- Gmail alert
- AI
- AI Model Training
- Scripting
- Database
- SQL
- Unix
- Java
- Technical Support & Troubleshooting
- L2 Support
- RCA
- Report Validation
- Project Collaboration
- Deployment Support
- RFC Weekly Support
- Other Tools
- MS Office
- Word
- Excel
- PowerPoint
- WordPress
- Root cause analysis
- Database management
- Application troubleshooting
- Customer service
- Technical documentation
- Team collaboration
- Problem resolution
- MS office
- Problem-solving
- Organization and time management
Languages
- English
- Hindi
- Marathi
Monitoring Tools And Technologies
- Splunk
- Geneos
- ServiceNow Incident Management
Key Responsibilities In Production Support
- 24
- 7 On-Desk Support with event and alert management.
- Monitor application health and perform Ready-for-Business checks.
- Acknowledge, investigate, and resolve alerts/events within SLA timelines.
- Job scheduling and monitoring, including job failure analysis.
- Availability management, documentation maintenance.
- User operations queries handling and resolution.
- Support for periodic activities like Beginning/End of Day, End of Month, End of Quarter, End of Year processes.
- Provided Service Now Incident Management, application support, ensuring seamless performance and troubleshooting critical issues to minimize downtime.
Accomplishments
- Student Of the Year 2016
- NSS Volunteer
Timeline
Freelance IT Support
Freelancer
11.2023 - 02.2025
Associate Software Engineer
Cognizant Technology Solutions
11.2022 - 11.2023
Software Engineer
CS
08.2019 - 11.2022
Bachelor of Engineering -
Savitribai Phule Pune University
Similar Profiles
Saikiran GurramSaikiran Gurram
Sports Masseur & Massage Therapist at FreelancerSports Masseur & Massage Therapist at Freelancer
MARIA IZABEL BARROSO MAIAMARIA IZABEL BARROSO MAIA
Pharmaceutical and Medical Freelance Translator at FreelancerPharmaceutical and Medical Freelance Translator at Freelancer
Carrie WittigCarrie Wittig
Administrative Assistant at FreelancerAdministrative Assistant at Freelancer