AJAY ROOPKUMAR MENGU
Network Operations Center Engineer
Al Mankhool, Bur Dubai, Dubai, UAE
Overview
8
8
years of professional experience
3
3
Language
5
5
years of post-secondary education
5
5
Certificates
Skills
Website Monitoring Tool (URL's & Govt Service Sites) - Site 24*7
Education
Bachelor of Science - Computer Science
R.D.National College of Arts & Commerce ,W.A.Science College
Mumbai 07.2012 - 05.2015
HSC - Computer Science
A.E.S Junior College , Mumbai
09.2010 - 05.2012
SSC - Science & Technology
Saraswati Mandir High School
Mumbai 06.2009 - 04.2010
Work History
Network Operations Center Engineer
Company Name - Elitser Technologies , Project Name - Road & Transport Authority (RTA)
02.2024 - Current
- Elevated security measures by conducting vulnerability assessments and implementing necessary countermeasures to protect sensitive data against potential threats.
- Facilitated knowledge sharing among team members through organized training sessions, fostering a supportive learning environment that promoted professional growth.
- Managed vendor relationships, negotiating contracts to secure cost-effective services while maintaining high-quality standards in equipment procurement.
- Leveraged monitoring tools such as SolarWinds or Nagios to maintain real-time network visibility, enabling swift response times to potential issues.
Network Operations Center Consultant
Company Name - ParamInfo Computers, Project Name - Dubai Smart Government (Digital Dubai Authority)
03.2023 - 11.2023
- Maintain and monitor the complete IT Operations of Smart Dubai Government including public service Applications like UAE Pass, Dubai Now and Dubai Pay and Invest in Dubai. Provide 1st line of support, by monitoring the IT Infrastructure via monitoring tools.
- Monitoring of Servers, systems and Database using Monitoring tools.
- Proactively respond to Issues & outages through the Incident requests.
- Raise incidents/tickets to escalate problems to second level support areas as appropriate.
- Weekly patching of windows servers to the latest security updates.
- Performed tasks & operations based on the documented SOP procedures.
- Timely Escalate the issues to the next level team & Communication will be sent to all the groups.
- Ensure proper tracking of the alerts/requests received until closure.
- Sending required Reports and Dashboards.
- Monitoring the complete infrastructure of Smart Dubai Government/ Digital Dubai (SDG/DD).
- Troubleshoot the VPN issues, providing and revoking the access.
- Server monitoring and resolving the issue, like node down, drive space, service down and CPU
utilization. - Closed 80% of tickets within 24 hours.
Cloud Support Engineer
Company Name - Facts Online Pvt Ltd.
02.2021 - 10.2022
- Addressing & resolving Incidents/ticket requests regarding the customers technical complaints/issues.
- Research, Diagnose, Troubleshoot, and resolve customer issues in an accurate and timely manner.
- Follow standard procedures to escalate unresolved issues to appropriate internal departments.
- Provide Support to clients systems (Desktops/Laptops/Servers).
- Understand & resolve customer requirements/issues and close tickets within time.
- Automating security updates, daily backups and data loads.
Technical Customer Service Engineer
Company Name - Accenture Solutions Pvt Ltd , Project Name - RSA
01.2017 - 02.2020
- Installation & Configuration Of Software, Systems, Networks, Databases & Applications.
- Monitoring of system performance, troubleshoot issues, and ensure high availability.
- Manage access controls and permissions, ensuring data integrity and confidentiality.
- Monitored and managed system alerts and notifications and respond appropriately through service tickets.
- Patched windows servers and installed latest security updates to eliminate security problems.
- Ensure Data backup, patching of operating systems and application are carried out in a timely manner.
- Used ticketing systems to manage & process actions taken.
- Managed call flow & responded to technical support needs of customers.
Technical Customer Service Associate
Company Name - FirstSource Solutions Pvt Ltd , Project Name - British National Telecom
01.2016 - 07.2016
Timeline
Network Operations Center Engineer
Company Name - Elitser Technologies , Project Name - Road & Transport Authority (RTA)
02.2024 - Current
Network Operations Center Consultant
Company Name - ParamInfo Computers, Project Name - Dubai Smart Government (Digital Dubai Authority)
03.2023 - 11.2023
Cloud Support Engineer
Company Name - Facts Online Pvt Ltd.
02.2021 - 10.2022
Certificate of Achievement in Communication and Interpersonal Skills with an Average Test Score of 86% from University of Leeds and Institute of Coding.
12-2020
Certificate of Completion in AWS Cloud Fundamentals Specialization authorized by AWS.
12-2020
Certificate of Completion in IT Security authorized by Google and offered through Coursera.
10-2020
Certificate of Completion in Technical support fundamentals authorized by Google and offered through Coursera.
06-2020
Technical Customer Service Engineer
Company Name - Accenture Solutions Pvt Ltd , Project Name - RSA
01.2017 - 02.2020
Technical Customer Service Associate
Company Name - FirstSource Solutions Pvt Ltd , Project Name - British National Telecom
01.2016 - 07.2016
Certificate of Appreciation for the Invaluable contribution made towards the success of SynTechX 2014-15, the Annual Festival of Computer Science Department.
12-2014
Bachelor of Science - Computer Science
R.D.National College of Arts & Commerce ,W.A.Science College
07.2012 - 05.2015
HSC - Computer Science
A.E.S Junior College , Mumbai
09.2010 - 05.2012
SSC - Science & Technology
Saraswati Mandir High School
06.2009 - 04.2010
Summary
Experienced and enthusiastic IT Professional with track record of success. Possesses exceptional interpersonal, problem-solving and analytical skills to help & contribute in improving organizations business performance.
Certification
Certificate of Completion in Technical support fundamentals authorized by Google and offered through Coursera.
Personal Qualities
- Good Interpersonal & Communication skills
- Good Team player
- Willingness to learn
- Problem Solving & analytical skills
- Open to work in a challenging Environment
Personal Details -
- Notice Period - Can Join Immediately.
- Languages Known - Proficient English, Hindi, Telugu.
- Date Of Birth - 24/04/1994
- Nationality - Indian
Professional Summary
- A skilled and results-oriented professional with solid academic preparation holding a graduation degree in computer science and extensive experience in Technical platform. Proven ability to assess & manage complex obstacles, viewed as a strong team player. Successful in intense and demanding environments, providing excellent customer support, problem solving & building customer's loyalty.
- Always willing to learn new things which can improve my skills , knowledge & experience to grow in my professional career.
Technical Skillsets
- Technical Support & Troubleshooting.
- Technical issues analysis.
- Remote User Desktop Support.
- Remote Support Tools - Team Viewer , Remote Desktop Protocol (RDP)
- Complaint/Failure resolution Support.
- Network support
- Installation & Configuration of Software's, System's, Network's, Printer's.
- Network & Connectivity - Troubleshooting network connectivity problems, including wired and wireless networks.
- Ticket support system management
- Desktop Support : Windows 07/08/010/011 & Linux (Ubuntu & CentOS)
- Server Support: Windows Server 2008 to 2022. Active Directory, RDP Services.
- Microsoft 365 : Email, Sharepoint, OneDrive, Teams.
- Endpoint Security: Anti-Malware Systems.
- Backup and Recovery: Creating, Scheduling and Fixing Backup Jobs.
- Cloud: AWS Cloud
- Patching: Windows & Application Updates.
Professional Summary
- A skilled and results-oriented professional with solid academic preparation holding a graduation degree in computer science and extensive experience in Technical platform. Proven ability to assess & manage complex obstacles, viewed as a strong team player. Successful in intense and demanding environments, providing excellent customer support, problem solving & building customer's loyalty.
- Always willing to learn new things which can improve my skills , knowledge & experience to grow in my professional career.
Service Desk Skillsets
- Technical Support & Troubleshooting.
- Remote User Desktop Support.
- Installation, Configuration & Maintenance of Software's, System's, Network's, Printer's.
- Installation & Configuration of Firewalls & Web applications.
- Network & Connectivity - Troubleshooting & Diagnosing network connectivity problems, Connecting & Configuring router settings, Network printer troubleshooting.
- Ticket support system management.
- Desktop Support : Windows 07/08/010/011 & Linux (Ubuntu & CentOS).
- Server support - Windows 2008, 2012, 2016, 2019.
- Microsoft 365 : Email, OneDrive, Teams.
- Endpoint Security: Anti-Malware Systems & Solutions.
- Backup and Recovery: Creating, Scheduling and Fixing Backup Jobs.
- Patching: Windows & Application Updates.
- Website & Portal monitoring.
- VPN Support - Granting & Revoking VPN access to the Users.
- Email creations, User account management & Terminating end users accounts.
Personal Qualities
- Good Interpersonal & Communication skills
- Problem Solving & analytical skills
- Good Team player
- Willingness to learn
- Open to work in a challenging Environment
Extra Curricular Activities
- Participated in activities like serving food at homeless shelters , environmental cleanup & mentored students in schools.
- Participated & Volunteered in Bharat Scout & Guide program in Saraswati Mandir High School.
Personal Details -
- Notice Period - Can Join Immediately.
- Date Of Birth - 24/04/1994
- Languages Known - Proficient English, Hindi, Telugu.
- Nationality - Indian
Professional Summary
- A skilled and results-oriented professional with solid academic preparation holding a graduation degree in computer science and extensive experience in Technical platform. Proven ability to assess & manage complex obstacles, viewed as a strong team player. Successful in intense and demanding environments, providing excellent customer support, problem solving & building customer's loyalty.
- Always willing to learn new things which can improve my skills , knowledge & experience to grow in my professional career.
Service Desk Skillsets
- Technical Support & Troubleshooting.
- Remote User Desktop Support.
- Installation, Configuration & Maintenance of Software's, System's, Network's.
- Installation & Configuration of Firewalls & Web applications.
- Network & Connectivity - Troubleshooting & Diagnosing network connectivity problems, Connecting & Configuring router settings, Network printer troubleshooting.
- Ticket support system management.
- Desktop Support : Windows 07/08/010/011 & Linux (Ubuntu & CentOS).
- Server support - Windows Server 2008, 2012, 2016, 2019.
- Microsoft 365 : Email, Teams.
- Backup and Recovery: Creating, Scheduling and Fixing Backup Jobs.
- Patching: Windows & Application Updates.
- Website & Portal monitoring.
- VPN Support - Granting & Revoking VPN access to the Users.
- Email creations, User account management & Terminating end users accounts.
Personal Qualities
- Good Interpersonal & Communication skills
- Problem Solving & analytical skills
- Good Team player
- Willingness to learn
- Open to work in a challenging Environment
Extra Curricular Activities
- Participated in activities like serving food at homeless shelters , environmental cleanup & mentored students in schools.
- Participated & Volunteered in Bharat Scout & Guide program in Saraswati Mandir High School.
Personal Details -
- Notice Period - Can Join Immediately.
- Date Of Birth - 24/04/1994
- Languages Known - Proficient English, Hindi, Telugu.
- Nationality - Indian
Professional Summary
- A skilled and results-oriented professional with solid academic preparation holding a graduation degree in computer science and extensive experience in Technical platform. Proven ability to assess & manage complex obstacles, viewed as a strong team player. Successful in intense and demanding environments, providing excellent customer support, problem solving & building customer's loyalty.
- Always willing to learn new things which can improve my skills , knowledge & experience to grow in my professional career.
Technical Skillsets
- Technical Support & Troubleshooting.
- Installation, Configuration & Maintenance of Software's, System's, Network's.
- Installation & Configuration of Firewalls.
- Network & Connectivity - Troubleshooting & Diagnosing network connectivity problems, Connecting & Configuring router settings
- Ticket support system management.
- Desktop Support : Windows 07/08/010 & Linux (Ubuntu).
- Server support - Windows Server 2012, 2016, 2019.
- Microsoft 365 : Email, Teams.
- Backup and Recovery: Creating, Scheduling and Fixing Backup Jobs.
- Patching: Windows & Application Updates.
- VPN Support - Granting & Revoking VPN access to the Users.
- Email creations, User account management & Terminating end users accounts.
Personal Qualities
- Good Interpersonal & Communication skills
- Problem Solving & analytical skills
- Good Team player
- Willingness to learn
- Open to work in a challenging Environment
Extra Curricular Activities
- Participated in activities like serving food at homeless shelters , environmental cleanup & mentored students in schools.
- Participated & Volunteered in Bharat Scout & Guide program in Saraswati Mandir High School.
Personal Details -
- Earliest Joining Date/Notice Period - Can Join Immediately.
- Date Of Birth - 24/04/1994
- Languages Known - Proficient English, Hindi, Telugu.
- Nationality - Indian
- Visa Status - Employment Visa (ParamInfo)
Professional Summary
- A skilled and results-oriented professional with solid academic preparation holding a graduation degree in computer science and extensive experience in Technical platform. Proven ability to assess & manage complex obstacles, viewed as a strong team player. Successful in intense and demanding environments, providing excellent customer support, problem solving & building customer's loyalty.
- Always willing to learn new things which can improve my skills , knowledge & experience to grow in my professional career.
Technical Skillsets
- Technical Support & Troubleshooting.
- Network support
- Installation & Configuration of Software's, System's, Network's, databases.
- Desktop Support : Windows 07/08/010/011 & Linux (Ubuntu).
- Server Support: Windows Servers 2008/2012/2016/2019.
- Microsoft 365 : Email, Sharepoint, OneDrive, Teams.
- Endpoint Security: Anti-Malware Systems.
- Backup and Recovery: Creating, Scheduling and Fixing Backup Jobs.
- Patching: Windows & Application Updates.
- Configuration Of Routers & Firewalls.
- Configuration Of Application layer network protocols ( DHCP, DNS, FTP, HTTP).
- Troubleshooting & Configuration Of Windows & Linux System Commands.
- Creation Of Users, Groups, OU in Active Directory Users & Computers Console.
- VPN Support - Granting & Revoking VPN access to the End Users in AD Management Tool.
- Email creations, User account management & Terminating end users accounts.
Personal Qualities
- Good Interpersonal & Communication skills
- Problem Solving & analytical skills
- Good Team player
- Willingness to learn
- Open to work in a challenging Environment
Extra Curricular Activities
- Participated in activities like serving food at homeless shelters , environmental cleanup & mentored students in schools.
- Participated & Volunteered in Bharat Scout & Guide program in Saraswati Mandir High School.
Personal Details -
- Earliest Joining Date/ Notice Period - Can Join Immediately.
- Languages Known - Proficient English, Hindi, Telugu.
- Nationality - Indian
- Visa Status - Employment Visa (Elitser Recruitment Services)
- Date Of Birth - 24/04/1994
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