Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AJAY MITTAL

PANIPAT

Summary

Seasoned Business Owner with substantial experience in strategic planning, operations management, and team leadership. Strengths include ability to identify business opportunities, develop growth strategies, and improve overall company performance. Previous roles have demonstrated significant impact through cost reduction initiatives and implementing effective business solutions.

Overview

10
10
years of professional experience

Work History

Business Owner

FLAVOUR CREATIONS EXIM
NOIDA
02.2017 - 01.2025
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Developed business plan to secure financial backing from investors.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.

Customer Service Executive

AEGIS PVT LTD
GURGAON
07.2016 - 12.2016
  • Communicated effectively with team members to ensure a timely response for customers.
  • Provided technical support to resolve complex problems.
  • Used to handle Elite Customers for Airtel.
  • Have resolved 150+ cases in a month
  • Increased customer retention by 30% by maintaining good customer relationships.

Customer Service Executive

BLS International Private Ltd
GURGAON
06.2015 - 07.2016
  • I used to work for the Indian Embassy.
  • I worked for the Canada process in the Visa department.
  • Was responsible for generating new revenue as well, through upselling and cross-selling.
  • I have overachieved the target of $100K by 50%.

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

PIET
Panipat
07-2014

Skills

  • Contract negotiation
  • Customer retention
  • Business planning
  • Technical support
  • Upselling techniques
  • Effective communication
  • Customer relations
  • Budget management
  • Strategize business plans
  • Competitive analysis
  • Negotiation and persuasion
  • Client relationship development
  • Team collaboration

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Business Owner

FLAVOUR CREATIONS EXIM
02.2017 - 01.2025

Customer Service Executive

AEGIS PVT LTD
07.2016 - 12.2016

Customer Service Executive

BLS International Private Ltd
06.2015 - 07.2016

Bachelor of Technology - Electrical, Electronics And Communications Engineering

PIET

Similar Profiles

CREATE PROFILE
AJAY MITTAL