Ajay Nair
Vadodara
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Qatar Airways
Ahmedabad
2022.03 - Current
- Attended training sessions regularly to stay current on new products or services.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Resolved customer complaints quickly and efficiently.
- Assisted customers with inquiries regarding products and services through phone and chat.
- Answered inbound calls, chats to facilitate customer service.
- Assisting customer with new reservations, re issuance and ancillary services.
Reservation Agent
Great Travel Fares
Vadodara
2019.11 - 2022.03
- Creating itineraries as per Customers requirement.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Converting query into Sales.
- Maintaining relationship with the customers continuous business.
Sales Executive
Akbar Travels Of India Pvt Ltd
Vadodara
2016.02 - 2019.11
- Negotiated pricing and terms of sale with customers.
- Identified potential clients, developed relationships, and initiated contact with key decision makers.
- Resolved customer complaints promptly while maintaining high levels of customer satisfaction.
- Online B2B portal (AKbar Online) promoted between the trade partners.
Sales Officer
Riya Travels
Vadodara
2013.12 - 2016.02
- Generated leads through networking, cold calls, and email campaigns.
- Built relationships with key clients through regular contact.
- Contacted current and potential clients to promote products and services.
Education
High School Diploma -
Gujarat Board
Vadodara2008-05
Some College (No Degree) - Bachelor Of Commerce
Calicut University
Kerala2011-05
Skills
- Customer Service
- B2B Sales
- Corporate Sales
- Customer Relationships
- New Business Development
Certification
- Certified Travel Counsellor from Travel Industry Council of Ontario.(TICO)
Timeline
Customer Service Agent
Qatar Airways
2022.03 - Current
Reservation Agent
Great Travel Fares
2019.11 - 2022.03
Sales Executive
Akbar Travels Of India Pvt Ltd
2016.02 - 2019.11
Sales Officer
Riya Travels
2013.12 - 2016.02
High School Diploma -
Gujarat Board
Some College (No Degree) - Bachelor Of Commerce
Calicut University