Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ajay Nair

Ajay Nair

Vadodara

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Qatar Airways
Ahmedabad
03.2022 - Current
  • Attended training sessions regularly to stay current on new products or services.
  • Monitored customer feedback through surveys and other methods for quality assurance purposes.
  • Resolved customer complaints quickly and efficiently.
  • Assisted customers with inquiries regarding products and services through phone and chat.
  • Answered inbound calls, chats to facilitate customer service.
  • Assisting customer with new reservations, re issuance and ancillary services.

Reservation Agent

Great Travel Fares
Vadodara
11.2019 - 03.2022
  • Creating itineraries as per Customers requirement.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Converting query into Sales.
  • Maintaining relationship with the customers continuous business.

Sales Executive

Akbar Travels Of India Pvt Ltd
Vadodara
02.2016 - 11.2019
  • Negotiated pricing and terms of sale with customers.
  • Identified potential clients, developed relationships, and initiated contact with key decision makers.
  • Resolved customer complaints promptly while maintaining high levels of customer satisfaction.
  • Online B2B portal (AKbar Online) promoted between the trade partners.

Sales Officer

Riya Travels
Vadodara
12.2013 - 02.2016
  • Generated leads through networking, cold calls, and email campaigns.
  • Built relationships with key clients through regular contact.
  • Contacted current and potential clients to promote products and services.

Education

High School Diploma -

Gujarat Board
Vadodara
05-2008

Some College (No Degree) - Bachelor Of Commerce

Calicut University
Kerala
05-2011

Skills

  • Customer Service
  • B2B Sales
  • Corporate Sales
  • Customer Relationships
  • New Business Development

Certification

  • Certified Travel Counsellor from Travel Industry Council of Ontario.(TICO)

Timeline

Customer Service Agent

Qatar Airways
03.2022 - Current

Reservation Agent

Great Travel Fares
11.2019 - 03.2022

Sales Executive

Akbar Travels Of India Pvt Ltd
02.2016 - 11.2019

Sales Officer

Riya Travels
12.2013 - 02.2016

High School Diploma -

Gujarat Board

Some College (No Degree) - Bachelor Of Commerce

Calicut University

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Ajay Nair