Summary
Overview
Work History
Education
Skills
Software
Timeline
Projects
Projects & Products
Hobbies and interest
Hi, I’m

Ajay P.A

Product & Solution
Bengaluru

Summary

With 5+ yrs of experience on product and project management in the software industry. 1+ yrs in operational roles. Well-versed in market trends, sales strategies, and customer engagement techniques.

Solving the real-time problem of customers with numerous solutions by researching and defining them along with engagement factors.

Overview

7
years of professional experience

Work History

Koru UX
Pune

Project Manager
02.2023 - 10.2023

Job overview

  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Managed projects from procurement to commission.
  • Identified plans and resources required to meet project goals and objectives.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Developed and implemented strategic project plans to meet business objectives.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Netbrahma
Bangalore

Project Manager
06.2022 - 12.2022

Job overview

  • Created detailed reports for each project, breaking down from billed & used designers, task management and project journey.
  • Updated Delivery report for upper management details the current status of all live projects.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Reported regularly to clients on project budget, progress and technical problems.

Design String
Bangalore

Product Manager
03.2021 - 04.2022

Job overview

  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
  • Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
  • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
  • Defined and analyzed metrics to measure product performance.
  • Coordinated project planning and execution with team members and team leads.
  • Continuously assessed current reporting techniques and developed improvements to boost accuracy.

Lollypop.design
Bangalore

Project Manager
05.2018 - 01.2020

Job overview

  • Communicated with clients to understand needs, evaluate current product use and cross-sell new products.
  • Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Improved quality processes for increased efficiency and effectiveness.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.

Swiggy
Bangalore

Senior Customer Service Executive
07.2016 - 06.2017

Job overview

  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Managed timely and effective replacement of damaged or missing products.
  • Achieved business objectives by developing process improvements based on customer feedback.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Education

Sri Dharmasthala Manjunatheshwara
Mangalore

Bachelor of Business Management from Tourism Management
06.2012 - 2014.05

University Overview

Skills

    Timeline management

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Software

Zoho sprints

Miro

Adobe XD

Trello

Jira

Airtable

TeamGantt

Microsoft Excel

Microsoft Word

Figma

Timeline

Project Manager
Koru UX
02.2023 - 10.2023
Project Manager
Netbrahma
06.2022 - 12.2022
Product Manager
Design String
03.2021 - 04.2022
Project Manager
Lollypop.design
05.2018 - 01.2020
Senior Customer Service Executive
Swiggy
07.2016 - 06.2017
Sri Dharmasthala Manjunatheshwara
Bachelor of Business Management from Tourism Management
06.2012 - 2014.05

Projects

Projects

Runadam: Being among the most unique and pioneering sports tech platforms, RunAdam posed us with many challenges. The first and foremost was a deep understanding of the sports ecosystem and the involved players; we were not only looking at the aspiring or established sports-persons but giving a new interactive platform to every related career within the sports field a new opportunity. We also had to ensure that the designs were cross-platform and extremely easy to use, as our audience represented different tech savoriness.

As a PM, I also played a major role in closing the project successfully and selling more projects to them.

FarmRise: The client approached Lollypop with the agenda of augmenting the user experience and further develop feature capabilities of one of their Android applications called FarmRise. This app was conceptualized to help the Indian farmer community optimize their resources and maximize their yields and profits by utilizing the information and attributes provided on the app. Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.

I'm involved in business planning, research planning, and deliverable planning with business users, technical teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing and planning sessions.

In order to provide the best possible experience to the farmer, it was important that Lollypop team had a clear understanding of the current user groups and potential target audience the app was going to serve. We began with research, we had multiple sessions with the FarmRise team, stakeholders, and the key decision makers to gain a better understanding on agronomy, application, the vision of the company and goals of the app we were to design. Second, we conducted Ethnographic Research, such as user interviews and observational research techniques with 150+ farmers over a period of 3 months in several villages of Karnataka and Maharashtra.

The research helps us gain insight on the farmers day to day activities, processes, crop cycles, and the cognitive factors that help them in decision making. We also understood the ecosystem in which the farmers operate, the frustrations that they go through along with the factors that could motivate them; and these helped us craft out various features in our app.

The insights from research clearly directed us in mapping the scope of the project. With our findings, we proposed that it was crucial for the app to be ecosystem-centric product instead of being just a farmer-centric product. Since we were designing for an unconventional audience and for the ones who had experienced internet over their mobiles first; the user orientation, expectation and usage behaviour differed starkly. Also, most of the users were not tech savvy and owned feature phones with low-speed internet. These findings made it very clear that our designs had to be extremely simple and should only incorporate those elements that are a must. Hence, the designed layout is extremely simple and content is the king. Also, we couldn’t make the users spend time and effort searching for what they wanted, so everything was kept up front.

BotMD: BotMD is a built with the mission to Empower Doctors across the world. They are designed with the busy clinician in mind. Included tools to help to improve the efficiency of care and to enable doctors to securely communicate vital patient updates to their teams.

Since it was a huge scope of research project to gather insight by Indian Doctor's and design a seamless interface.

As a Project Manager, I had to come up with a budget and plan out the entire research activity and also find the users(Doctor's) based on the requirement.

Knowledgehut:

Caliper:

Metal and steel:

o3 Capital

also went on the field to conduct user interviews as we had to cover multiple cities within a short span Closely worked with the Product Manager and Design Lead of Voot for business understanding and successful project handover.

Projects & Products

Projects & Products
  • Netspeed
  • RunAdam
  • Hexaware
  • Stanplus
  • Amagi
  • Amby
  • Farmrise
  • KnowledgeHut
  • Codigo
  • Oorwin
  • EPragathi
  • Bayer
  • Caliper
  • Mission Bio
  • (Multipal internal projects)
  • Odigo
  • Lenovo
  • Yubi
  • Metal and steel
  • 03 Capital
  • Voiro
  • Stanplus
  • Eflex
  • (Multipal internal projects)

Hobbies and interest

Hobbies and interest

1. Sports (Badminton, Football, Hockey, Table tennis, and Cricket)

2. Adventure sport

Ajay P.AProduct & Solution