Ajay Patel
New Delhi
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
3
3
years of professional experience
Work History
Manager
Jugmug Food Studio Pvt Ltd
New Delhi
06.2023 - 07.2024
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
Senior Steward
Jugmug Food Studio Pvt Ltd
New Delhi
07.2022 - 05.2023
- Personally welcomed guests and helped find most suitable offerings through effective questioning.
- Maintained accurate records of inventory levels and ordering supplies as needed.
- Monitored stock levels and adjusted orders accordingly to meet customer demand.
- Provided guidance to junior stewards on general stewardship duties.
- Developed training materials and provided instruction to new staff members on food handling procedures.
- Calculated charges, issued table checks, and collected payments from customers.
- Answered questions about food and order statuses for waiting customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Assisted serving staff by taking guest drink orders and resolving conflicts.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered telephone to provide dining information and take reservations.
Steward
Jugmug Food Studio Pvt Ltd
New Delhi
06.2021 - 06.2022
- Supported serving staff in delivering accurate and well-presented food orders.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stocked service stations with ice, napkins and straws.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Effectively multitasked within fast-paced environment.
- Participated in staff meetings to discuss improvements in cleaning and maintenance procedures.
Education
B.TECH - Civil Engineering
A.K .T.U LUCKNOW
LUCKNOW INDIA08-2021
Intermediate -
U P Board
Uttar Pradesh 04-2016
Skills
- Operational Efficiency
- Employee Retention
- Guest Relations
- Sanitation Standards
- Menu Planning
- Reservation Management
- Complaint Handling
- Food safety knowledge
- Promotional Events
- Customer Assistance
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Manager
Jugmug Food Studio Pvt Ltd
06.2023 - 07.2024
Senior Steward
Jugmug Food Studio Pvt Ltd
07.2022 - 05.2023
Steward
Jugmug Food Studio Pvt Ltd
06.2021 - 06.2022
B.TECH - Civil Engineering
A.K .T.U LUCKNOW
Intermediate -
U P Board
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