Ajay Prajapat
System Administrator
Indore,MP
Summary
Dynamic IT Infrastructure and System Administration professional with over 5 years of experience designing, implementing, and supporting enterprise-level IT solutions across multi-server environments. Skilled in Active Directory, Microsoft Entra ID, Office 365 Administration, Domain Migration, Endpoint Security, Windows Server Management, Microsoft Azure, and ITIL-based service delivery. Adept at delivering both on-site and remote technical support while ensuring system compliance, network security, and disaster recovery preparedness. Recognized for strong leadership and team development abilities, driving collaboration and leveraging emerging technologies to enhance operational efficiency and continuous improvement.
Overview
6
6
years of professional experience
5
5
Certifications
4
4
Languages
Work History
System Network Administrator
HotWax Systems Pvt Ltd
09.2024 - Current
- Install, configure, and maintain Windows/Linux servers, desktops, and laptops.
- Manage user accounts, permissions, and access control.
- Ensure network security via firewalls, antivirus, and intrusion detection.
- Monitor system performance, troubleshoot issues, and perform maintenance.
- Manage backups, disaster recovery, and business continuity.
- Mobile device management (MDM) and regulatory compliance (HIPAA, PCI-DSS).
- Vendor management, procurement, budgeting, and cost control.
- Stay updated with emerging technologies and industry trends.
- Coordinate server migrations to virtual environments for better resource utilization.
- Administer user access following security protocols and change management.
- Collaborate with IT teams on projects and provide technical support.
- Maintain technical documentation and procedures.
- Virtualization (VMware, Hyper-V) and cloud management (Azure, AWS).
- Scripting and automation (PowerShell, Bash).
- Database administration (MySQL, SQL Server).
- Web and email server management (Apache, Tomcat, OFBiz, IIS, Exchange, Postfix)..
IT Support Engineer
National Informatics Centre, MeiTY
12.2023 - 11.2024
- Delivered end-to-end IT infrastructure and network support for Windows environments. Managed Active Directory, DNS, DHCP, and file servers, ensuring secure access and efficient resource sharing. Configured and troubleshot LAN/WAN, VPNs, switches, routers, and firewalls for high availability. Performed security patching, system updates, and endpoint protection to maintain compliance. Provided Tier 2/3 desktop and remote support for OS, Office 365, and connectivity issues under the ITIL framework.
Desktop Engineering Specialist
Allied Digital Services Limited
02.2023 - 01.2024
- Manage Active Directory and local domain, including user accounts, permissions, and Group Policy.
- Provide desktop and technical support to 500+ users onsite and remotely (AnyDesk, TeamViewer, RDP).
- Install, configure, and repair PCs/laptops (Windows 7/10/11), perform hardware upgrades, and preventive maintenance.
- Troubleshoot LAN, printers, email (Outlook), and Office 365 applications.
- Handle Trend Micro antivirus, backups, and data recovery to ensure system security.
- Configure network devices, internet connections, and shared printers.
- Install and maintain Microsoft Office/Office 365, OneDrive, Teams, and Outlook access.
- Support new hardware setups, domain joins, and password management.
IT Support Engineer
Bridgestone India
10.2019 - 01.2023
- Provided desktop and technical support for 120+ users, resolving software, hardware, and network issues.
- Managed PC/laptop installation, OS deployment (Windows 7/8/10), driver setup, and component replacement.
- Coordinated helpdesk operations and ticketing system under ITIL standards for timely issue resolution.
- Installed, configured, and maintained network devices, performed LAN troubleshooting, and supported internet connectivity.
- Handled printer setup/repair, antivirus management, updates, and system security checks.
- Managed email configuration (Outlook, Windows Mail) and resolved sync/connectivity issues.
- Installed and supported Microsoft Office/Office 365, maintained backups, and ensured data protection.
- Provided remote assistance via AnyDesk, TeamViewer, and RDP.
Education
Bachelor of Technology - BTech - Computer Science
ORIENTAL UNIVERSITY
03-2023
Polytechnic Diploma - Computer Science Engineering
ORIENTAL UNIVERSITY
05.2019
Skills
Network Systems
Certification
CCNA: Introduction to Networks
Timeline
System Network Administrator
HotWax Systems Pvt Ltd
09.2024 - Current
IT Support Engineer
National Informatics Centre, MeiTY
12.2023 - 11.2024
Desktop Engineering Specialist
Allied Digital Services Limited
02.2023 - 01.2024
IT Support Engineer
Bridgestone India
10.2019 - 01.2023
Polytechnic Diploma - Computer Science Engineering
ORIENTAL UNIVERSITY
Bachelor of Technology - BTech - Computer Science
ORIENTAL UNIVERSITY
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