Ajay Pratap Singh Rawat
Rishikesh
Summary
Hospitality professional with expertise in innovative skills and a strong work ethic. Seeking a deserving profile to deliver exceptional service and maintain organizational reputation.
Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Good multitasking, planning, and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reservation Executive
Hyatt Place Haridwar
06.2023 - Current
- Make reservation/amend reservation on designated reservation network
- Update inventory on both connected and Independent OTA as per demand-based inventory management
- Attend all reservation related calls, Liaise with Front office on house position, update and track VIP movements, Update payment instructions and profile notes
- Activation of rates code through Rate management Tool
- Documents and maintain data on all incoming queries and refusals
- Generate the Reservation reports on monthly basis productivity and Budget variance report
- Re-view No show and cancelled reservation and report accordingly
- To use the up-selling techniques in order to maximize the room revenue
- Manage all guest issues and ensure response to all queries
Front Office Supervisor
Jaypee Residency Mussoorie
04.2022 - 11.2023
- In Jaypee Residency hotel Mussoorie
- I am responsible to assist with the efficient running of the department in line with Brand's Corporate Strategies and standards, whilst meeting employee, guest and owner expectations
- Responsible for group handling which includes their check-in formalities and room allocation as per rooming list and contract
- Excel sheet preparation for billing
- Checking out of paymaster (PM) according contracts term and condition
- Responsible for handling the FIT check in and also responsible for the individual billing
- Responsible for the scanning of all VIP arrival of the day and also brief my team about VIP moments of the day
- Responsible for the duty allocation and roaster preparation as per the FIT and Group moment
- Work as a night auditor which includes various key responsibilities such as -: Checking of all check out bills, Checking of all bills related to the various POS, Refreshing all the room rates according to the vouchers and contracts, Running end of the day PMS and preparation of reports such as manager flash, History and forecast, Trial Balance
- Responsible for doing Briefing about track of feedback and trip advisor
- Responsible for Handling the Night shift as a Acting Lobby manager which include major task like - Complain handling, Night auditing process
Front Office Supervisor
Radisson Hotel Agra
11.2021 - 04.2022
- In Radisson hotel Agra
- I am responsible to assist with the efficient running of the department in line with Brand's Corporate Strategies and standards, whilst meeting employee, guest and owner expectations
- Respond to in-house guest concerns or complaints in a timely manner
- Make appropriate service recovery gestures according to established guidelines and dispatch services/resolution in accordance with established procedures
- Ensure calls are logged and follow up with guests to ensure total guest satisfaction
- Provide guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures, etc
- Assign Guest rooms for same day and coming days according to requests / preferences and manage VIP arrival preparations
- Review and control house & room type availability, alert concerned departments whenever room type overbooked
- Check regularly out of order / service rooms and reason and do necessarily follow up with coordinate of other departments
- Conduct walks of the hotels to ensure that public areas are maintained within the set standard
- Review GSS (Guest Service Satisfaction) & GRI (Guest Review Index) results daily and in conjunction with the Front Office Manager and create action plans for the following days based on the results
Front Office Associate
Lemon Tree Premier Rishikesh Hotel
02.2021 - 10.2021
- Report to front office manager
- Handling check-in and check-out formalities
- Making of reservation and handling guest query regarding reservation
- Handling the group check-in and profiling in the system
- Making report of night audit and night auditing
- Knowledge of opera and Protel
- Handling the shift
Front Office Associate
ITC Welcome Hotel Delhi
07.2019 - 01.2021
- Report to front office manager
- Handling check-in and check-out formalities
- Making of reservation and handling guest query regarding reservation
- Handling the group check-in and profiling in the system
- C-Form Handling and Preparation of C-Form
- Travel Agent Group And Airline Layover Group Handling
Education
Bsc - Hospitality and Hotel Administration, Bachelor Degree In Tourism
IHM, Meerut
01.2019
Class Xll -
Shri Guru Ram Rai Public School
01.2015
Class X -
Shri Guru Ram Rai Public School
01.2013
Skills
- Team work
- Complaint Management
- Proficient in Opera
- Proficient in Protel
- Commitment
- Punctual
- Organized
- Multitask
- Call conversion skills
- Customer Relations
- Group management
- Upselling proficiency
Accomplishments
- Certificate Of Topper (Academics) 1st year HHA
- Certificate Of Topper (Academics) 2nd year HHA
- Certificate of Best Student of the year 3rd year HHA
- Quarter Supervisor (Jaypee Residency Manor Mussoorie)
Languages
- English
- Hindi
- Spanish (Moderate)
Hobbies and Interests
- Listening to songs
- Singing
- Dancing
Disclaimer
I hereby declare that the above furnished particulars and details are true and correct to the best of my knowledge and belief.
Industrialexposuretraining
THE PALACE ESTATE ANANDA IN THE HIMALAYAS, Rishikesh, 06/25/17, 10/21/17
Personal Information
- Passport Number: T3353450
- Passport Date Of Issue: 06/03/19
- Passport Place Of Issue: Dehradun
- Passport Expiry Date: 06/02/29
- Father's Name: Mr. Dhananjay Singh Rawat
- Date of Birth: 07/04/97
- Nationality: Indian
Languages
Hindi
First Language
English
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Certification
Quarter Supervisor Front office ( Jaypee Hotels & Resorts ) Mussoorie.
References
References available upon request.
Timeline
Reservation Executive
Hyatt Place Haridwar
06.2023 - Current
Front Office Supervisor
Jaypee Residency Mussoorie
04.2022 - 11.2023
Front Office Supervisor
Radisson Hotel Agra
11.2021 - 04.2022
Front Office Associate
Lemon Tree Premier Rishikesh Hotel
02.2021 - 10.2021
Front Office Associate
ITC Welcome Hotel Delhi
07.2019 - 01.2021
Bsc - Hospitality and Hotel Administration, Bachelor Degree In Tourism
IHM, Meerut
Class Xll -
Shri Guru Ram Rai Public School
Class X -
Shri Guru Ram Rai Public School
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