Summary
Overview
Work History
Education
Skills
Rewards and Recognition
Internship
Personal Information
Disclaimer
Timeline
Generic

Ajay P.S

Senior Customer Executive
Bengaluru

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Senior Customer Service Representative

Capgemini
01.2024 - Current
  • Collect the Tax residency status of ANZ bank customers which include Individuals and Entity account holders.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints towards the tax residency status and help them to stay complaint to avoid closure of bank account.
  • Developed solutions-oriented approaches when and explain the customers the importance of the tax residency.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Reduced call wait times by implementing effective time management techniques within the team.
  • Streamlined customer service processes for increased efficiency and improved response times.

Customer Service Executive

PayPal India Private Limited
10.2020 - 12.2023
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Escalated critical customer issues to supervisor to avoid lost revenue and cancelled policies.
  • Helped customers with issues managing their PayPal account and money. Handling 80-90 sessions a day.
  • Responded to customer requests for products, services, and company information.

Customer Service Executive

Accenture
04.2018 - 10.2020
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancelled policies.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat which helped improved client sales.

Executive Under HR Back End Support

Team Lease Service Ltd
07.2017 - 02.2019
  • Assisted clients and employees with improving financial health by counseling on issues such as salary, Insurance, attendance and PF issues.
  • Explained very technical financial information to applicants in easy to understand language.

Education

Graduation BBA/Finance and HR -

PRESIDENCYCOLLEGE (AUTONOMOUS), Bangalore University
Bengaluru
06.2014 - 03.2017

Skills

Deep knowledge of bankruptcy processes

Documentation and reporting

Account management

Rewards and Recognition

Recognized for consistence performance for continuous 6 months.

Noticed by management for Interaction between customers and clients.

Internship

A study on employee job satisfaction at Unimag power resources pvt ltd (Final Year Project)

Personal Information

  • Place of Birth: Kerala
  • Religion: Hindu
  • Date of Birth: 10/04/1996
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Disclaimer

I hereby declare that the information given by me is correct and true to the best of my knowledge. Looking Forward to Working with You.

Timeline

Senior Customer Service Representative

Capgemini
01.2024 - Current

Customer Service Executive

PayPal India Private Limited
10.2020 - 12.2023

Customer Service Executive

Accenture
04.2018 - 10.2020

Executive Under HR Back End Support

Team Lease Service Ltd
07.2017 - 02.2019

Graduation BBA/Finance and HR -

PRESIDENCYCOLLEGE (AUTONOMOUS), Bangalore University
06.2014 - 03.2017

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Ajay P.SSenior Customer Executive