AJAY P U
Assistant Manager
Bengaluru
Summary
Experienced insurance professional with a strong commitment to continuous learning and operational excellence. Known for a positive attitude and collaborative mindset, I actively contribute to streamlining processes and enhancing efficiency within the organization. Twice recognized with the “Champion of Champions” award (2020 & 2022) for exemplary performance and fostering a positive work culture. Dedicated to professional growth, I have earned the CII Certification from the Chartered Insurance Institute, London, and the Licentiate Certification from the Insurance Institute of India. Currently focused on pursuing higher-level certifications and expanding both technical and soft skills to stay aligned with the evolving demands of the insurance industry.
Overview
8
8
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Assistant Manager - COE
Acko General Insurance
12.2024 - Current
- Conduct comprehensive Quality Assurance (QA) and Quality Control (QC) audits for motor insurance claims, ensuring compliance with IRDAI guidelines, internal SOPs, and service quality standards.
- Evaluate claim decisions for accuracy and fairness, focusing on loss assessment, salvage settlements, and customer communication quality.
- Perform detailed data analysis on claims to identify trends, patterns, and inconsistencies that indicate potential errors, fraud, or process inefficiencies.
- Collaborate with the COE (Centre of Excellence) team to design and implement quality improvement initiatives across motor claims operations.
- Liaise with operations, risk, and legal teams to resolve escalations, close control gaps, and optimize the end-to-end claims process.
- Contribute to fraud detection and risk control, identifying red flags in claims and reporting anomalies to the risk management unit.
- Conduct root cause analysis of recurring errors and provide targeted feedback to relevant teams to drive corrective action and reduce rework.
- Support the development of internal SOPs, audit frameworks, and calibration guides to standardize claims practices across teams.
Manager - Auto Claims
Tata AIG General Insurance Company
11.2017 - 12.2024
- Served as a key member of the regional claims team across Karnataka, Kerala, and TamilNadu, contributing to process consistency, operational efficiency, and customer satisfaction.
- Managed the end-to-end settlement of PA Claims, Total Loss claims, and Net of salvage claims in the North Kerala region, helping enhance the company's reputation for transparent and efficient claims handling.
- Provided product-related clarifications and claims process support to counters and field agents, contributing to the efforts of the business development and customer servicing teams.
- Mentored new team members by training them on insurance regulations, claims protocols, documentation standards, and customer communication practices.
- Analyzed claims data to detect patterns, reduce inconsistencies, and improve settlement accuracy and turnaround time, supporting continuous process improvement.
Education
Bachelor of Technology - Mechanical Engineering
University of Calicut
Kerala 04.2001 -
Skills
Analytical & Problem-Solving
Attention to Detail & Process Compliance
Team leadership
Data-driven decision-making
Customer service
Cross-Functional Collaboration
Adaptability and flexibility
Workload management
Accomplishments
- Best Performer – Kerala Flood Claims (2018): Recognized for exceptional efficiency and commitment during a critical disaster response.
- Champion of Champions Award – 2020 & 2022: Honored for consistently outstanding performance and contributions to operational excellence.
Certification
Certificate in Motor Insurance from CII London
Timeline
Assistant Manager - COE
Acko General Insurance
12.2024 - Current
Certificate in Motor Insurance from CII London
05-2022
Licentiate Certification from Insurance Institute of India
12-2021
Auto Material Damage Estimatics Training Accredited by CII London
11-2018
Manager - Auto Claims
Tata AIG General Insurance Company
11.2017 - 12.2024
Bachelor of Technology - Mechanical Engineering
University of Calicut
04.2001 -
Similar Profiles
ISHAN VAIDWANISHAN VAIDWAN
Associate Director at Acko General InsuranceAssociate Director at Acko General Insurance
Shivakumar SShivakumar S
CLAIMS SPECIALIST at Acko General Insurance Pvt LtdCLAIMS SPECIALIST at Acko General Insurance Pvt Ltd
Udit SahaUdit Saha
Manager- Compliance and Operations at Acko General Insurance Pvt LtdManager- Compliance and Operations at Acko General Insurance Pvt Ltd
HARISH VADLAMANIHARISH VADLAMANI
Consultant at Affine AnalyticsConsultant at Affine Analytics
Srikanta K NSrikanta K N
Senior Python Developer / AI Integration Engineer at Wipro LTD (Daimler-AG Project)Senior Python Developer / AI Integration Engineer at Wipro LTD (Daimler-AG Project)