Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Websites
Timeline
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AJAY PURTY

AJAY PURTY

Bengaluru

Summary

Dynamic Technical Support Executive with a proven track record at 247 Customer Pvt Ltd, excelling in OS troubleshooting and delivering empathetic customer communication. Recognized for surpassing key performance indicators, I leverage problem-solving skills to enhance client satisfaction and ensure seamless software installations. Passionate about technology and dedicated to continuous improvement.

Overview

4
4
years of professional experience

Work History

Technical Support Executive

247 Customer Pvt Ltd
Bengaluru
01.2024 - Current
  • Delivered technical support for various devices, including computers and mobile technology.
  • Executed software installations and conducted operating system troubleshooting.
  • Ensured high issue resolution rates by guiding clients clearly and empathetically.
  • Documented case logs meticulously, consistently surpassing key performance indicators.

POD Executive

Trukker Technologies Pvt Ltd
Bengaluru
02.2023 - 01.2024
  • Ensured timely delivery of Gulf-based logistics client orders with precise documentation.
  • Supported finance teams by verifying Proof of Delivery (PODs) in line with compliance requirements.
  • Coordinated operations and documentation efficiently using email communications.

Operations Executive

Finnovation Tech Solutions Pvt Ltd
Bengaluru
10.2021 - 12.2022
  • Facilitated dispute resolution calls to clarify loan EMIs and CIBIL scores with customers.
  • Promoted timely EMI collections through clear guidance on repayment strategies and credit impacts.
  • Educated customers on loan procedures, EMIs, and interest rates to enhance understanding.

Intern - Electronics & Machinery Maintenance

RoboChef India Pvt Limited
Chennai
03.2021 - 08.2021
  • Specialized in troubleshooting and repairing electronic circuitry and power line systems for automated machinery.
  • Contributed to development and debugging of embedded code, enhancing system functionality.
  • Acquired hands-on skills in industrial electronics and electromechanical systems.

Education

Diploma - Mechatronics

Nettur Technical Training Foundation (NTTF)
Jamshedpur
08-2019

Senior Secondary - Science

SDSM School For Excellence
Jamshedpur
07-2014

Matriculation -

SDSM School For Excellence
Jamshedpur
08-2012

Skills

  • OS troubleshooting: Windows, macOS, Android, iOS
  • Software installation and configuration
  • Remote desktop support
  • Microsoft Excel proficiency
  • Programming fundamentals: Java, SQL, Kotlin
  • Customer communication
  • Problem-solving
  • Empathy and patience
  • Team collaboration

Affiliations

  • Basketball
  • Anime & Manga
  • Weekend Trips
  • Exploring Pinterest

Accomplishments

  • Two-time Best Athlete – Senior Secondary
  • School Basketball Captain – Represented in Inter-State Cluster

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Technical Support Executive

247 Customer Pvt Ltd
01.2024 - Current

POD Executive

Trukker Technologies Pvt Ltd
02.2023 - 01.2024

Operations Executive

Finnovation Tech Solutions Pvt Ltd
10.2021 - 12.2022

Intern - Electronics & Machinery Maintenance

RoboChef India Pvt Limited
03.2021 - 08.2021

Diploma - Mechatronics

Nettur Technical Training Foundation (NTTF)

Senior Secondary - Science

SDSM School For Excellence

Matriculation -

SDSM School For Excellence

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AJAY PURTY