AJAY PURTY
Bengaluru
Summary
Dynamic Technical Support Executive with a proven track record at 247 Customer Pvt Ltd, excelling in OS troubleshooting and delivering empathetic customer communication. Recognized for surpassing key performance indicators, I leverage problem-solving skills to enhance client satisfaction and ensure seamless software installations. Passionate about technology and dedicated to continuous improvement.
Overview
4
4
years of professional experience
Work History
Technical Support Executive
247 Customer Pvt Ltd
Bengaluru
01.2024 - Current
- Delivered technical support for various devices, including computers and mobile technology.
- Executed software installations and conducted operating system troubleshooting.
- Ensured high issue resolution rates by guiding clients clearly and empathetically.
- Documented case logs meticulously, consistently surpassing key performance indicators.
POD Executive
Trukker Technologies Pvt Ltd
Bengaluru
02.2023 - 01.2024
- Ensured timely delivery of Gulf-based logistics client orders with precise documentation.
- Supported finance teams by verifying Proof of Delivery (PODs) in line with compliance requirements.
- Coordinated operations and documentation efficiently using email communications.
Operations Executive
Finnovation Tech Solutions Pvt Ltd
Bengaluru
10.2021 - 12.2022
- Facilitated dispute resolution calls to clarify loan EMIs and CIBIL scores with customers.
- Promoted timely EMI collections through clear guidance on repayment strategies and credit impacts.
- Educated customers on loan procedures, EMIs, and interest rates to enhance understanding.
Intern - Electronics & Machinery Maintenance
RoboChef India Pvt Limited
Chennai
03.2021 - 08.2021
- Specialized in troubleshooting and repairing electronic circuitry and power line systems for automated machinery.
- Contributed to development and debugging of embedded code, enhancing system functionality.
- Acquired hands-on skills in industrial electronics and electromechanical systems.
Education
Diploma - Mechatronics
Nettur Technical Training Foundation (NTTF)
Jamshedpur08-2019
Senior Secondary - Science
SDSM School For Excellence
Jamshedpur07-2014
Matriculation -
SDSM School For Excellence
Jamshedpur08-2012
Skills
- OS troubleshooting: Windows, macOS, Android, iOS
- Software installation and configuration
- Remote desktop support
- Microsoft Excel proficiency
- Programming fundamentals: Java, SQL, Kotlin
- Customer communication
- Problem-solving
- Empathy and patience
- Team collaboration
Affiliations
- Basketball
- Anime & Manga
- Weekend Trips
- Exploring Pinterest
Accomplishments
- Two-time Best Athlete – Senior Secondary
- School Basketball Captain – Represented in Inter-State Cluster
Languages
Hindi
First Language
English
Advanced (C1)
C1
Websites
Timeline
Technical Support Executive
247 Customer Pvt Ltd
01.2024 - Current
POD Executive
Trukker Technologies Pvt Ltd
02.2023 - 01.2024
Operations Executive
Finnovation Tech Solutions Pvt Ltd
10.2021 - 12.2022
Intern - Electronics & Machinery Maintenance
RoboChef India Pvt Limited
03.2021 - 08.2021
Diploma - Mechatronics
Nettur Technical Training Foundation (NTTF)
Senior Secondary - Science
SDSM School For Excellence
Matriculation -
SDSM School For Excellence
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