Ajay Rajawat
AVP - Mandatory Learning and Reconciliations
Gurugram
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Asst. Manager Crew Administration and Projects
TATA SIA Airlines Ltd.
5 2017 - 03.2020
- Currently working as Asst
- Manager Crew Administration and Projects and handling Crew Welfare reporting to Manager Crew Performance with TATA SIA Airways since May 2017.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for departmental growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections, training and gap recognition
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Asst. Base In Charge
Jet Airways India Ltd.
01.2014 - 05.2017
- Worked as Asst
- Base In Charge at DEL base with Jet Airways India Ltd
- From January 2014 till May 2017.
- Evaluated employee performance periodically through constructive feedback sessions leading to continuous professional improvement among staff members.
- Streamlined documentation processes, reducing redundancies while maintaining accuracy in crew records and reports.
- Facilitated training programs for airlines staff on updated guidelines, regulations, and advances in the relevant field.
Cabin Crew Duty Manager
Jet Airways India Ltd.
07.2012 - 01.2014
- Worked as Cabin Crew Duty Manager Mumbai with Jet Airways India Ltd
- From July 2012 till January 2014.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
Inflight Supervisor
Jet Airways India Ltd.
06.2010
- Officiated as Inflight Supervisor on wide body aircraft since June 2010.
Inflight Executive
Jet Airways Pvt. Ltd.
01.2007 - 03.2010
- Got promoted to Inflight Executive in 2007.
Cabin Crew Member
Jet Airways Pvt. Ltd.
01.2004 - 03.2007
- Joined Jet Airways Pvt. Ltd.
- In the year 2004.
ITC Maurya Sheraton, Delhi
- Undergone 6 months of Industrial Training with ITC Maurya Sheraton, Delhi.
Education
Bachelor of Hotel Management -
ITC Welcom Group School of Hotel Administration
Manipal, KarnatakaSkills
Business Development
Financial Planning
Risk Management
Portfolio Management
Operations Management
Staff Training
Client Services
Project Management
Problem-solving skills
Analytical Thinking
Strategic Planning
Resourcefulness
Verbal and written communication
Risk Mitigation
Risk Assessment
Current Job Purpose
Support and work in partnership, with the first line of defense and businesses in applying effective risk management by anticipating and assessing the potential impacts of risk across the organization.
Deliver risk management initiatives to support the effective application of the operational risk framework and conduct and risk obligations improve the understanding and effective management of risk across the organization by supporting the business to make sure risk are identified. assessed, mitigated, monitored and reported in an effective manner.
Support and oversee the business in managing the risk that exist in the business area, ensuring mechanisms are in place to identify, report, manage, and mitigate risk within a defined risk appetite, working in conjunction with the second line of defense.
Evaluate the adequacy of controls to identify any potential risks to the business.
Accomplishments
- Awarded V- Clap award for Departmental excellence for automation of crew records in November 2018 and September 2019 for contribution in launch of International Operations
- Appointed as Departmental Ethics Counselor in November 2018
- Prepared the sick/fit policy currently being followed in Jet Airways to ensure minimal non availability amongst crew
- Prepared a detailed project for Capturing and updation of Personal Appraisal Card for crew
- Selected for induction training program with Etihad Performance Managers in oct. 2016
- Best speaker at Personality Development workshop in Chennai base
- Awarded TMA Pai Scholarship in 4th year of graduation
- Vice President of the Students Council for the year 2004
Current Job Accountabilities
- Crew welfare and support
- Policy guardians
- Training and development: Policies and Practices
- Escalation point for all customer related complaints and queries
- Manpower resource utilization
- Effective administration/Performance and operations management
- Effective communication
Telephone
+91-8800266639
Personal Information
- Age: 42
- Date of Birth: 06/17/81
- Marital Status: Married
Timeline
Asst. Base In Charge
Jet Airways India Ltd.
01.2014 - 05.2017
Cabin Crew Duty Manager
Jet Airways India Ltd.
07.2012 - 01.2014
Inflight Supervisor
Jet Airways India Ltd.
06.2010
Inflight Executive
Jet Airways Pvt. Ltd.
01.2007 - 03.2010
Cabin Crew Member
Jet Airways Pvt. Ltd.
01.2004 - 03.2007
Bachelor of Hotel Management -
ITC Welcom Group School of Hotel Administration
Asst. Manager Crew Administration and Projects
TATA SIA Airlines Ltd.
5 2017 - 03.2020
ITC Maurya Sheraton, Delhi