Ajay Rana
Administration Manager - Sterlite Technologies Limited
Aurangabad, Maharashtra
Summary
Organized Administration Manager with 13+ years in managing administrative teams and delegating tasks to accomplish operational goals. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence.
Promoted employee satisfaction through positive culture change and developed initiatives to increase employee engagement.
Increased employee health and satisfaction through the events and activities.
Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Administration Team Leader
Sterlite Technologies Limited
Aurangabad
08.2018 - Current
- Providing consultancy to business heads for employee satisfaction.
- Organizing employee engagement activities which leads to increase productivity.
- Coordinated and negotiated resolutions to complex problems.
- Interpreted and processed wide variety of data related to program planning and specialized needs.
- Monitored work performance to satisfy requirements.
- Maintained interdepartmental relations with other services to accomplish goals.
- Advised leadership on implications, key issues and relationships to interest groups and recommended courses of action.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
Deputy Manager
Lava international Limited
Noida
05.2016 - 08.2018
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Eliminated functional bottlenecks by streamlining communication channels between management and employees.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Maintained, documented and presented progress reports to leaders.
- Created reports and analyzed and interpreted data.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Supported general manager in loss prevention efforts.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Supervised and motivated 10+ staff employees.
- Conducted internal audits annually to keep store presentable and functional and to comply the compliances.
- Worked collaboratively with SCM team to optimize cost.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Senior Administration Executive
KPMG
Gurgaon
07.2012 - 05.2016
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Collected data, input records and protected electronic files.
- Created and updated records and files to maintain document compliance.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors to purchase and set up equipment and services.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Created and implemented standard operating procedures for records handling.
- Prepared Administration Documents for Audits.
Customer Service Representative
Regus Business Center
Delhi
12.2010 - 06.2012
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Hotel Management
Punjab Technical University Jalandhar
New Delhi 09.2007 - 08.2010
Master of Science - Hotel Management
Punjab Technical University Jalandhar
New Delhi 09.2010 - 08.2012
Skills
Facility Management
Accomplishments
- Achieved a Vice Chairman for 20% reduction in Water consumption. (STL)
- Achieved CEO Award for Designing and Building a new Corporate Office and STL's first 5G Lab and Data Center in Gurgaon. (STL)
- Cost Optimization - Achieve reductions with minimal impact on employee morale. (STL & Lava)
- Achieved 80% telecom reduction in 2017, convinced Reliance Jio to provide free sim cards to the company users and for which we saved approx 1.20 CR. (Sim cards were free of cost for a year. (Lava)
- Enhanced Admin Services by introducing Genie Tool for keeping a a track and resolving users admin related issues. (KPMG)
- Awarded by CEO for organizing best Event. (KPMG)
Cooking and Travelling
My favorite hobby is travelling because I love discovering new cities and places around the world.
I use to explore several recipes and online guides from around the world. By doing this, I am learning more about different cultures and tastes from different countries.
Certification
Leading High Performing Teams
Timeline
People First Manager Program
08-2023
Leading High Performing Teams
01-2021
Administration Team Leader
Sterlite Technologies Limited
08.2018 - Current
Project Management Professional
07-2018
Deputy Manager
Lava international Limited
05.2016 - 08.2018
Senior Administration Executive
KPMG
07.2012 - 05.2016
Customer Service Representative
Regus Business Center
12.2010 - 06.2012
Master of Science - Hotel Management
Punjab Technical University Jalandhar
09.2010 - 08.2012
Bachelor of Science - Hotel Management
Punjab Technical University Jalandhar
09.2007 - 08.2010
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