Ajay Raveendran

• Created employee schedules to align coverage with forecasted demands.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Launched quality assurance practices for each phase of development
• Successfully transitioned multiple projects with high client satisfaction (Customer master & Price master)
• Frequent interaction with client helped to understand the requirement in a better way
• Maintained consistency on the KPI by daily quality and dashboard check
• Implemented automation wherever manual touches are high which improved productivity
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established team priorities, maintained schedules and monitored performance.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Validation of invoices to make sure the invoice holds all necessary details to proceed with
• To ensure the invoices are getting paid on time by ensuring the data is available in the Ariba system for payment
• Creation of vendor profiles as an exception or as an onboarded vendor
• Mailbox and query handling with respect to business
• Testing on new tools to enable a smooth run of the process.
• Allocation of invoices based on Ageing to ensure timely completion and payment
• Handling calls with clients all over the world to ensure the data given by vendors are right to proceed with
• Handling Control reports to ensure there are no duplicate data are fed into the system
• Generating ideas to reduce the manual work and getting them Automated
• Identified and resolved problems through root cause analysis and research.
• Created dashboards to monitor and track key performance indicators.

• Generating the daily Analysis report & reporting to the client
• Generating and maintaining stats on production and TAT of individual processor based on the status of request processed by the individual processor
• Update daily status Report to Line manager
• Generating stats on Error rejections
• Separately handling process for Portugal country through mailbox and immediately reporting the completion of task to clients
• Analyzing in depth and handling every mail In GENERIC mailbox and satisfying the clients by quickly resolving the issues faced with detailed analysis reports
• Immediately observe and send RCA for the Errors committed by the team and reporting to immediate Manager within the given time
• Maintaining the supplier Hierarchy relation to help the procurement community in dealing and analyzing the spend information for respective suppliers
• Maintenance of hierarchy would help in identifying the best suppliers to work with from a group of suppliers
• Create a view on the total suppliers, the company is dealing with
• Blocking the supplier when non-compliant has become easy, since the suppliers from same entity are grouped under one parent organization.

Projects Handled

• Common Code Workflow: Transferred all the country code to common code with the source data and regenerated as new source file with common codes
• Exceptions Management: Exceptions pertaining to each set of Rules/Validations are managed in a SharePoint and this comes in use at time of issues
• Bypass Activity: Bypassing all the vendor codes from the invoice received date
• Mailbox Handling: Taking Care of end-to-end activities in mailbox by following up with Requestors and approvers and following up through Daily and weekly calls and making sure of completing the tasks within SLA
• Macro Testing: Testing the allocation file in newly developed Macro and running macro to allocate the business needs to the team
• Bank Audit: As a part of everyday activity being a key role to audit bank updated in the system by the team members and generating a report and mailing across the team by assuring the correct Productivity

• Handled on all master data objects of SAP Customer, Vendor & Material masters
• Created Validations based on the business rules in MDM Data Manager
• Excellent communication, problem solving and analytical skills
• Coordinating and collecting the data from Clients
• Ensuring the data transportation from SAP MDM - ECC systems
• Detailed Analysis of failed IDOC and ensuring to resolve the same
• Mass maintenances in masters for any changes in business
• Accountable for running Quality Check
• Follow up with the country team to correct the master data based on the analysis
• Handling Monthly calls with the clients and ensure the smooth business run.

• As a part of MDM, I was involved in vendor master creation, vendor bank detail updating, vendor statutory details updating, vendor site active /inactive request processing
• As a part of taxation, involved in processing invoices to the corporate for the vendors by deducting deduction of service tax and excise duty as per standard rates
• Submitting month end reports as aforesaid to the management.
• Retrieving data from ERP using GL codes
• As per the request analyzing total invoices to be processed for payments
• Conversion of these data's into excel and validating both tracker and invoices, speaks the same
• Raising errorfree invoice request for those invoices which are found invalid
• Maintaining the agreements of vendors/Landlords
• Validating the agreements before processing for Change of ownership, new vc creation, Site mergers
• Validation of Vendor payment, vendor details updating in system via MDM Forms
• Validation & payment of Landlord Service tax invoices
• Maintaining Cheque, DD & NEFT payment Tracker & sending mail to concerned Department
• Vendor or Landlord query issues responded /resolved within stipulated timeline
• Processing invoices based on ageing for payments
• Vendor reconciliation and Sign Offs