Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ajay Sethi

Senior Director

Summary

Versatile Managing Director with proven abilities across all levels of organizational management with 19+ years of expertise. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Adept at driving organizational growth through effective stakeholder engagement and operational oversight. Recognized for enhancing project visibility and fostering team collaboration, while maintaining a strong focus on achieving business objectives.

Overview

21
21
years of professional experience
6
6
Certifications

Work History

Director of Operations

Capgemini Invent
05.2022 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Defined, implemented, and revised operational policies and guidelines.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Program Manager

Capgemini Inc. (Redmond, USA) Formerly LiquidHub Inc
07.2020 - 05.2022
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Built teams to address project goals and objectives for multiple projects.
  • Developed and maintained logistics workflows, procedures and reports.
  • Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Senior Manager, Strategy

Capgemini India Formerly LiquidHub Data Analytics Formerly Annik Technology Services
05.2006 - 07.2020
  • Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
  • Provided valuable insights for executive decision-making through thorough research, analysis, and presentation of relevant data.
  • Developed strong relationships with key stakeholders to ensure alignment on strategic objectives and goals.
  • Improved company performance by identifying growth opportunities and developing actionable plans for expansion.
  • Evaluated potential merger or acquisition opportunities based on financial viability, strategic fit, and cultural compatibility.
  • Conducted regular performance reviews for team members, providing constructive feedback on areas for improvement.
  • Drove revenue growth by guiding the implementation of strategic initiatives across multiple departments.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Financial Advisor

DN HomeCare (Delhi)
02.2005 - 03.2006
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Ensured compliance with industry regulations and company policies while serving clients'' best interests.
  • Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.

Customer Service Representative

Delhi Call Centre (Gurgaon)
06.2004 - 01.2005
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

Bachelor of Science - Computer Application

Kurukshetra University
Kurukshetra
04.2001 -

High School Diploma -

NIIT
04.2001 -

Skills

Strategic planning and execution

Strategic planning

Process improvements

Operations oversight

Business management

Accomplishments

  • Received Leadership Excellence award in 2010, 2015 & 2017
  • Received Outstanding Customer Service Award for FY’12
  • Certified Yellow Belt and been a part of Yellow Belt Project for improving training quality and standardizing the training methodology.
  • Excellence Award for consistent 100% quality presented by Michael Mueller (General Manager Microsoft)
  • Shanghai Data Operation Center for Microsoft – Established successfully offshore office of Annik Technology in Shanghai for Microsoft, managed Training, Operations and all administrative requirement.

§ Received appreciation from Dalian DOC (Accenture) & Warsaw DOC (Accenture) for successful completion of Train the Trainer for Microsoft Individual and Organization (MIO) process

Certification

ITIL

Timeline

Director of Operations

Capgemini Invent
05.2022 - Current

Program Manager

Capgemini Inc. (Redmond, USA) Formerly LiquidHub Inc
07.2020 - 05.2022

Senior Manager, Strategy

Capgemini India Formerly LiquidHub Data Analytics Formerly Annik Technology Services
05.2006 - 07.2020

Financial Advisor

DN HomeCare (Delhi)
02.2005 - 03.2006

Customer Service Representative

Delhi Call Centre (Gurgaon)
06.2004 - 01.2005

Bachelor of Science - Computer Application

Kurukshetra University
04.2001 -

High School Diploma -

NIIT
04.2001 -

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Ajay SethiSenior Director