Ajay Shankar
Business Development Manager
Bengaluru,Karnataka
Summary
Dedicated hospitality professional with history of meeting company goals utilising consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. Goal-oriented manager with distinguished experience in commercial and hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Business Development Manager
Asian Organics
Bengaluru
06.2023 - Current
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in the existing market offerings.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
Catering Assistant
TajSATS Air Catering
Bengaluru
06.2022 - 05.2023
- Ordered food items and supplies needed to fulfill catering jobs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored dietary restrictions and served guests with special needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Delivered catered food and supplies to facility for on-time set-up.
- Maintained flexible work schedule to meet event needs.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
Front Office Executive
Veeksar The Fern Hotel
Kolhapur
12.2021 - 06.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Designed employee work schedules to address complete operational needs.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Guest Service Agent
Auckland Harbour Suites
Auckland
08.2019 - 04.2021
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Provided guest assistance and recommendations for tourist attractions.
- Maintained consistent positive customer feedback.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Catering Coordinator
TajSATS Air Catering
Delhi
06.2008 - 12.2018
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Coordinated contracts, plating guides and team training manuals.
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Graduate Diploma In Hotel Management - Hotel Management And Applied Management
Otago Polytechnic
Otago Polytechnic Auckland International Campus 01.2019 - 12.2019
Bachelor In Hotel Management And Catering Technology - Hotel Management And Catering Technology
Guru Gobind Singh Indraprastha University
Delhi 06.2005 - 05.2009
Skills
Safe food handling
Critical Thinking
Teambuilding
Self-Motivated
Telephone etiquette
Office administration
Cash Handling
Problem-solving
Strategic planning
Business administration
Business Development
Effective leader
Product development
Relationship building
Operations management
Stakeholder Communication
Lead Generation
Customer Service
Referral management
Brand Marketing
New Business Development
Timeline
Business Development Manager
Asian Organics
06.2023 - Current
Catering Assistant
TajSATS Air Catering
06.2022 - 05.2023
Front Office Executive
Veeksar The Fern Hotel
12.2021 - 06.2022
Certified [Front Office Manager], [International institute of hospitality ]
03-2021
Guest Service Agent
Auckland Harbour Suites
08.2019 - 04.2021
Graduate Diploma In Hotel Management - Hotel Management And Applied Management
Otago Polytechnic
01.2019 - 12.2019
Catering Coordinator
TajSATS Air Catering
06.2008 - 12.2018
Bachelor In Hotel Management And Catering Technology - Hotel Management And Catering Technology
Guru Gobind Singh Indraprastha University
06.2005 - 05.2009
Certification
Certified [Front Office Manager], [International institute of hospitality ]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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