Ajay Sharma
System Administrator
Kharagpur,India
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Security position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
System Administrator
Global IDs
Kolkata, West Bengal
08.2022 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Created patches and solutions to fix bugs in existing applications.
- Adopted cost-effective, useful solutions to implement into current systems.
- Worked with users to determine areas of technology in need of improved usability.
Service Desk Analyst L1
Zones Corporate Solutions
Bangalore , India
01.2022 - Current
- Assisting with troubleshooting issues using remote management software.
- Using specific tools to diagnose issues, make recommendations for resolution.
- Using problem-solving and people skills to ensure swift resolutions to technical issues.Provide Level 1 triage and resolutions such as password resets and account unlock for reported incidents and requests.
- Provide connectivity support for home users which includes network routers, broadband, cabling, Citrix, Virtual Technologies, and VPN
Technical Support Advisor
Concentrix
Bangalore, India
05.2021 - 01.2022
- Handling clients over the call , text or email for technical queries
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
Education
B.Tech - Electronics And Communication Engineering
GITA Autonomous Collage
Bhubaneswar 07.2016 - 07.2020
Skills
- Penetration Testing
Certification
- Certified Ethical Hacker (CEHV11)
Accomplishments
- Got 150$ from Jet for finding bug in website
Timeline
System Administrator
Global IDs
08.2022 - Current
- Certified Ethical Hacker (CEHV11)
05-2022
Service Desk Analyst L1
Zones Corporate Solutions
01.2022 - Current
- IBM Cybersecurity Analyst
05-2021
Technical Support Advisor
Concentrix
05.2021 - 01.2022
- DIploma in Web Application Security
08-2020
B.Tech - Electronics And Communication Engineering
GITA Autonomous Collage
07.2016 - 07.2020
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