Ajay Sharma
Indore
Summary
Detail-oriented Technical Support Engineer with 3+year of industry experience and a comprehensive technical knowledge of flaw identification in software system applications. Meticulous in the inspection process to ensure products are in proper condition and working as intended. Firm understanding of quality control to provide accurate status updates and communicate information with software development managers and quality control managers.
Overview
4
4
years of professional experience
Work History
Technical Product Support Engineer
Vxceed Technologies
Banglore
11.2023 - 04.2024
- Document technical knowledge in the knowledge database
- Follow standard procedures to resolve issues by connecting them to relevant internal departments
- Performed troubleshooting techniques over the phone or via web messenger to identify and resolve technical issues
- Document technical knowledge in the form of notes and manuals
- Monitor all production stages to ensure safety procedures are followed
- Troubleshooting any errors and streamlining the testing procedures
- Meeting with the product design team to determine product testing parameters.
Technical Support Engineer, Test Engineer
Infobeans Technologies
02.2022 - 11.2023
- Resolve functional and technical errors, and provide update patches to the clients on the application
- Analyze technical issues reported and prioritize daily tasks
- Familiar with all phases of the Software Development Life Cycle and Software Test Life Cycle
- Well-versed with Test Documentation Test Scenario, Test Case, Test Data, Defect Report, and Test Metrics)
- Understanding, Analyzing, and Streamlining Test Requirements
- Established patterns for reoccurring issues and provided input to development teams
- Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
Technical Support Associate
Conneqt Business Solutions
10.2020 - 03.2022
- Managed customer service and driver support
- Managed 247 support operations and performed daily weekly and monthly reporting activities
- Advised account managers on support services and mapping of their clients opportunity, enabling better business results
- Provided expert technical support search and retrieval software
- Ensured clients technical support by working in a team.
Education
Bachelor of Commerce -
Christian Eminent Academy Of Management Profession
Indore, Madhya Pradesh05.2020
Skills
- Wordpress
- Software Support
- Quality controls
- Manual Testing
- Quality Assurance
- Technical Support
- Incident Management
- Root Cause Analysis
- SQL
Personal Information
Title: Technical Product Support
Tools
JIRA
Zendesk
CRM
Slack
Shifu
Jeeves
Figma
Timeline
Technical Product Support Engineer
Vxceed Technologies
11.2023 - 04.2024
Technical Support Engineer, Test Engineer
Infobeans Technologies
02.2022 - 11.2023
Technical Support Associate
Conneqt Business Solutions
10.2020 - 03.2022
Bachelor of Commerce -
Christian Eminent Academy Of Management Profession