Ajay Sharma
New Delhi
Summary
Dynamic training operations specialist with a proven track record at Chegg India Pvt. Ltd., driving a 70% reduction in manual oversight through innovative LMS implementation and process automation. Adept in cross-functional leadership and data analytics, I excel in enhancing quality assurance frameworks and optimizing expert enablement strategies for impactful results.
Overview
12
12
years of professional experience
Work History
Specialist – Training Operations
Chegg India Pvt. Ltd.
01.2023 - 10.2025
- Spearheaded the implementation of Edmingle LMS as the centralized platform for expert onboarding and retraining, integrating Single Sign-On (SSO) with expert.chegg.com.
- Orchestrated automated workflows linking expert performance to targeted training interventions, resulting in a 70% reduction in manual oversight.
- Partnered with Engineering and DA teams to deploy training logic, automating user allocation, certification, and restoration of authoring rights.
- Designed, managed, and optimized domain-specific training courses (Math, Physics, CS, etc.) ensuring alignment with Chegg’s quality benchmarks.
- Led cross-department collaboration with DA, DAP, and MRCC teams to conduct live webinars, update content guidelines, and improve engagement.
- Developed Tableau dashboards powered by LMS API to monitor completion rates, learner progress, and quality impact.
- Authored Confluence documentation covering training SOPs, operational workflows, and quality rubrics for organizational consistency.
Specialist – Quality Assurance
Chegg India Pvt. Ltd.
01.2021 - 12.2022
- Established a robust audit ecosystem spanning 10+ operational projects, ensuring uniform assessment and quality governance.
- Designed quality review mechanisms integrating performance analytics, driving a 20% increase in accuracy and compliance.
- Conducted data-driven RCA (Root Cause Analysis) and initiated targeted training for quality enhancement.
- Delivered detailed quality insights and dashboards to leadership, influencing operational and training improvements.
- Oversaw audits for Book Logistics and Abuse Review processes, reinforcing process integrity and standardization.
Associate – Digital Operations
Chegg India Pvt. Ltd.
01.2019 - 12.2020
- Managed project delivery and reporting for Book Logistics and Abuse Review initiatives, optimizing SLA adherence and turnaround efficiency.
- Coordinated with cross-functional teams to design reporting frameworks and streamline project updates.
- Produced weekly performance dashboards for leadership, highlighting project KPIs and improvement areas.
- Supported onboarding and continuous development of team members through structured documentation and guidance.
Associate – Digital Operations
Chegg India Pvt. Ltd.
01.2014 - 12.2018
- Executed daily operational processes ensuring timely completion of content validation, authoring checks, and expert onboarding.
- Supported verification of documentation for 100K+ freelancers ensuring accuracy and compliance.
- Contributed to fraud detection and prevention activities, resulting in consistent operational savings.
- Maintained workflow documentation and assisted in training new hires to standardize best practices.
Education
Polytechnic Diploma - Information and Technology
Punjab Technical University
Abnoor Polytechnic College, Faridkot01-2011
Skills
- Learning management system implementation
- API integration
- Training operations
- Expert enablement strategy
- Process automation
- Workflow optimization
- Quality assurance frameworks
- Audit ecosystem design
- Cross-functional leadership
- Stakeholder management
- Data analytics and reporting
- Performance metrics analysis
- Agile project management
- Content development and eLearning
- Webinar coordination
- Digital transformation
Accomplishments
- Successfully implemented Edmingle LMS and integrated automation reducing manual interventions by 70%.
- Built and scaled a cross-functional quality audit ecosystem across 10+ projects, enhancing transparency and accountability.
- Designed Tableau-based performance dashboards improving visibility into expert training metrics.
- Consistently contributed to achieving Chegg’s strategic goal of 100% expert quality.
- Awarded multiple performance recognitions for process excellence, innovation, and leadership.
Certifications And Education
- The Complete Instructional Designer Course, Udemy, 2025
- Lean Six Sigma Green Belt, Linkedin, 2020
- Polytechnic Diploma in Information and Technology, Punjab Technical University
Timeline
Specialist – Training Operations
Chegg India Pvt. Ltd.
01.2023 - 10.2025
Specialist – Quality Assurance
Chegg India Pvt. Ltd.
01.2021 - 12.2022
Associate – Digital Operations
Chegg India Pvt. Ltd.
01.2019 - 12.2020
Associate – Digital Operations
Chegg India Pvt. Ltd.
01.2014 - 12.2018
Polytechnic Diploma - Information and Technology
Punjab Technical University