Microsoft office
AJAY SHINDE
Business Analyst
Mumbai
Summary
I am an organized and creative Business Analyst with proven skills and a desire to learn more. Experienced and worked for a diverse group of organizations and clients. Gained expertise in Data analysis, Project Management, Product Marketing, Customer service and team Management.
My work has helped me grow in engaged audience, increase b2b leads, and achieve Business goal
Seasoned Business Analyst offering [10+] years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Business Analyst
Tata Consultancy Services
MUMBAI
04.2022 - Current
- 2022-04 - Current Business Analyst
Tata Consultancy Services, MUMBAI
• Project Handling, Product Management, Customer service, Client servicing.
• Assessed business requirements to forecast annual budgetary operational costs.
• Performed gap analysis to identify areas of improvement.
• Executed analysis of risks and identified risk mitigation strategies.
• Generated ad-hoc reports to evaluate specific business requirements.
• Developed complex dashboard and reporting tools to track business performance metrics.
• Provided technical support for troubleshooting analytics and reporting issues.
• Implemented business intelligence solutions to increase operational efficiency.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Collaborated with stakeholders to define project objectives and criteria.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Placed and canceled average orders from customers, distributors and agents per month.
• Evaluated interactions between associates and customers to assess personnel performance.
• Answered multi-line phones and used active listening skills to assess client's issues and challenges.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Launched quality assurance practices for each phase of development
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
Project Administrator
Tech Mahindra Business Services
MUMBAI
02.2021 - 01.2022
- .Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Delegated assignments based on plans, project needs, and knowledge of individual team members.
• Conducted research, identified solutions and responded to customers within outlined service level agreements.
• Investigated and responded to Better Business Bureau and attorney general inquiries.
• Maintained, tracked and trended data for monthly reporting.
• Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Organized daily workflow and assessed appropriate staffing to provide optimal service.
• Executed on-time, under-budget project management on complex financial issues for senior leadership.
Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.
Senior Customer Relationships Officer
Teleperformance
MUMBAI
12.2019 - 06.2020
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Prepared reports by collecting and analyzing customer needs.
- Conducted surveys to determine customer opinion of products and services.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Product Manager
Lumens Technologies PVT. LTD
MUMBAI
10.2018 - 06.2019
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- Analyzed metrics to measure product performance.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Consulted with buyers to determine projected demand for products and services.
- Reduced project downtime with quality product inspections.
Senior Sales Executive
Balaji Creations
MUMBAI
08.2013 - 01.2018
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
- Sold Products to new and established customers.
- Developed relationships with high-profile clientele by successfully employing new sales techniques.
- Established 40% close ratio for client referrals and tours through proven bargaining methods.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Managed digital marketing initiatives in accordance with consumer targets and needs.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
Volunteer
HUNGER WARRIOR ORGANISATION (NGO)
MUMBAI
04.2013 - 01.2014
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Educated young people about strategies for driving discussions and promoting social changes.
Education
Bachelor of Engineering - Mechanical Engineering
MUMBAI UNIVERSITY
MUMBAI 08.2013 - 05.2017
Skills
Project Management
Sales and marketing
Business Development
Strategic planning
Negotiation
Creative merchandising
Staff Management
Business planning
Budgeting
Business administration
Financial Management
Teambuilding
MS Office
Interpersonal Communication
Teamwork and Collaboration
Good Telephone Etiquette
Written Communication
Google Workspace
Planning and Coordination
Product Management
Budgeting and reporting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
Catia
Java
Autocad
Pro-E
Interests
Music for Relaxation
Traveling
Surfing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Analyst
Tata Consultancy Services
04.2022 - Current
Project Administrator
Tech Mahindra Business Services
02.2021 - 01.2022
Senior Customer Relationships Officer
Teleperformance
12.2019 - 06.2020
Product Manager
Lumens Technologies PVT. LTD
10.2018 - 06.2019
Bachelor of Engineering - Mechanical Engineering
MUMBAI UNIVERSITY
08.2013 - 05.2017
Senior Sales Executive
Balaji Creations
08.2013 - 01.2018
Volunteer
HUNGER WARRIOR ORGANISATION (NGO)
04.2013 - 01.2014