Hi, I’m
AJAY SINGH
Nagaur,Rajasthan
Summary
Objective
Highly motivated and detail-oriented individual with proven experience in [mention relevant area, e.g., customer service, hospitality, event planning]. Possessing strong communication and problem-solving skills, I am adept at managing teams and ensuring a seamless guest experience. Eager to contribute my skills and dedication to a reputable hotel and enhance its operational efficiency and guest satisfaction.
Overview
6
years of professional experience
4
years of post-secondary education
1
Certification
Work History
Daspan House HotelJodhpur, Rajasthan
Guest Service Captain
12.2021 - 01.2025
Fairfield By MarriottRajajinagar, Bangalore
Senior Guest Service Associate
12.2020 - 11.2021
Kriyad Hotel By CitrusVijaypur, Karnataka
Guest Service Associate
04.2019 - 11.2020
Job overview
- Basic Knowledge of Computer MS Excel, MS Office, MS Word
- Knowledge of OPERA, MICROS, My cloud and Ezee
Kriyad Hotel By CitrusVijaypur, Karnataka
Job trainee
10.2018 - 04.2019
Education
AVM
Senior Secondary school
01.2012 - 04.2013
Satguru Higher
Senior Secondary school
01.2014 - 04.2015
Kornak Institute Of Hotel Management
One Year IHM Diploma
01.2017 - 04.2018
Skills
- Team work
- Desire to learn
- Positive Attitude
- Leadership
- Interpersonal skills
- Entrepreneurial capabilities
- Operational excellence
- Motivation
- Knowledge of departmental SOPs
- Linen Inventory analysis
- Audit guidelines
- Corrective actions
- Quick learner
- Adaptability
- Excellent Interpersonal
Hospitality management knowledge
Room service coordination
Food and beverage knowledge
Customer care excellence
Complaint handling
Food Hygiene Certificate
Knowledge of hotel services
Menu understanding
Upkeep of guest records
Leadership proficiency
Guest relationship management
Guest complaint handling
Guest experience
Room service requests
Complaint resolution
Guest relations
Guest reservations
Food & beverage service
Customer service excellence
Accomplishments
- Best Employee of the Month, 2019-2020, 3
- Best Employee of the Year, 2021-2022
Languages
English
Upper intermediate (B2)
A1
Certification
Certified Associate in Project Management
Hobbies
Traveling two world 🌍
Playing Cricket
Reading Books
Timeline
Guest Service Captain
Daspan House Hotel
12.2021 - 01.2025
Senior Guest Service Associate
Fairfield By Marriott
12.2020 - 11.2021
Certified Associate in Project Management
01-2020
Guest Service Associate
Kriyad Hotel By Citrus
04.2019 - 11.2020
Job trainee
Kriyad Hotel By Citrus
10.2018 - 04.2019
Kornak Institute Of Hotel Management
One Year IHM Diploma
01.2017 - 04.2018
Satguru Higher
Senior Secondary school
01.2014 - 04.2015
AVM
Senior Secondary school
01.2012 - 04.2013