Ajay Singh Bisht

 Communicated effectively with customers & support them via various
channels such as in-person interactions, emails.
 Maintained a deep understanding of the products or services offered by the
company & Handled 250+ mails per day.
 Investigated issues, propose solutions, and follow up to ensure resolution and
customer satisfaction.

 Used Bliss Tool to maintain records & adjust financial transactions related
to price adjustments.
 Provided exceptional service to customers by addressing inquiries, resolving
complaints, and ensuring customer satisfaction through mails.
 Investigated issues, propose solutions, and follow up to ensure resolution and
customer satisfaction.
 Addressed customer inquiries and initiating ticket creation using Bliss tool.

 Communicated effectively with customers via various channels such as in-person
interactions, phone calls, emails, and live chat.
 Handled customer complaints and escalations professionally.
 Supported sales efforts by promoting products and upselling additional items.
 Responsible for handling all inbound calls and email support inquiries for
Adidas & Reebok etc.
 Handled confidential documents and maintained their proper organization.
 Provided exceptional customer service by addressing inquiries and resolving
issues.
 Involved into ticket raising using CRM tool.
 Guided customers through the purchasing process and assist with product
selection & Submitted service requests through CRM.
 Process orders accurately and ensure timely delivery.
 Maintained records in CRM and Salesforce tools, which involves updating
customer information, interactions, and any relevant data in the Customer
Relationship Management (CRM) system and Salesforce tools. This could
include adding new leads, updating contact details, logging interactions,
and tracking the progress of deals.
 Record any price adjustments in the relevant systems.
 Completed administrative tasks such as record-keeping and documentation.
 Collaborated with team members and other departments to meet customer
needs.