Ajay S. Kumar
Visakhapatnam
Summary
I desire an assignment with an organization that will offer me opportunities of growth and learning in a challenging and supportive work environment where I can leverage my present skills while adding newer ones with a constant aim of achieving the goals and aspirations of the company and myself. To provide the best of my services.
Professional service manager skilled in optimizing operations, fostering team collaboration, and driving impactful results. Demonstrates strong leadership, problem-solving capabilities, and adaptability to changing needs. Expertise includes strategic planning, customer service excellence, and process improvement. Known for reliability, efficiency, and results-oriented mindset.
Overview
13
13
years of professional experience
1
1
Language
Work History
Sr.Service Manager
Jasper Industries Pvt Ltd
01.2024
- Worked as Sr.Service Manager Jasper Industries Pvt Ltd(2024 To Still)
Sr. Service Manager
Tata Motors
08.2023 - Current
- Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
- Fostered an environment of continuous improvement by encouraging innovation from team members at all levels within the organization.
- Reduced response times for customer inquiries through the implementation of a centralized communication system.
- Collaborated with sales teams to develop tailored solutions for prospective clients, ultimately securing new business opportunities.
Service Manager
Jasper Industries Pvt Ltd
01.2023 - 01.2025
- Worked as Service Manager Jasper Industries Pvt Ltd.(2023 TO 2025)
ABM
Mody Toyota
01.2022 - 01.2023
- Working as ABM in mody Toyota (Authorized Dealer of Volkswagen). (2022 TO 2023)
- Authorized Dealer of Volkswagen
ASM
Mody auto crop
01.2018 - 01.2022
- Worked as ASM in mody auto crop (Authorized Dealer of Volkswagen). (2018 TO 2022)
- Authorized Dealer of Volkswagen
Sr service Advisor
Mody Cars Pvt Ltd
01.2015 - 01.2018
- Worked as Sr service Advisor in Mody Cars Pvt Ltd (Authorized Dealer of Volkswagen). (2015 TO 2018)
- Authorized Dealer of Volkswagen
Service Advisor
ATR Cars Pvt Ltd
01.2014 - 01.2015
- Worked as service Advisor in ATR Cars Pvt Ltd (Authorized Dealer of Volkswagen). (2014 TO 2015)
- Authorized Dealer of Volkswagen
Body shop Advisor
ATR Cars Pvt Ltd
01.2013 - 01.2014
- Worked as Body shop Advisor in ATR Cars Pvt Ltd (Authorized Dealer of Volkswagen). (2013 TO 2014)
- Authorized Dealer of Volkswagen
Education
Auto Mobile Maintenance diploma -
Anna Mallai University
Degree - undefined
Bullaya College
Intermediate - undefined
Board of Intermediate Education
SSC - undefined
SVLN ZP Boys high School
Skills
Good Coordinating skills
Accomplishments
- Achieved Star Service Advisor Award 5 times.
- Achieved Quarterly Star Service Advisor.
- Completed service Advisor Levels Training Bangalore Academy conducted by Volkswagen. (Basic & technical & expect level)
- Completed DMS Training at Bangalore Academy conducted by Volkswagen
- Achieved Sarvottam Champion ship
- Achieved Best Performance CPTV from Tata Motors
- Achieved Best CG and CPTV on 2024 from Tata Motors
Timeline
Sr.Service Manager
Jasper Industries Pvt Ltd
01.2024
Sr. Service Manager
Tata Motors
08.2023 - Current
Service Manager
Jasper Industries Pvt Ltd
01.2023 - 01.2025
ABM
Mody Toyota
01.2022 - 01.2023
ASM
Mody auto crop
01.2018 - 01.2022
Sr service Advisor
Mody Cars Pvt Ltd
01.2015 - 01.2018
Service Advisor
ATR Cars Pvt Ltd
01.2014 - 01.2015
Body shop Advisor
ATR Cars Pvt Ltd
01.2013 - 01.2014
Degree - undefined
Bullaya College
Intermediate - undefined
Board of Intermediate Education
SSC - undefined
SVLN ZP Boys high School
Auto Mobile Maintenance diploma -
Anna Mallai University
PERSONAL BACKGROUND
Date Of Birth: 16th Jan’1990 Father’s Name: Late. S. Jayarao Mother’s Name: Sanyasamma Marital Status: Married I would describe myself as someone who, 1 Possess strong communication and interpersonal skills. 2 Always strive for perfection. 3 Is Loyal, trustworthy and self-disciplined 4 Possess strong belief in continuous learning. 5 Possess tremendous positive attitude. Place: Visakhapatnam Date
JOB RESPONSIBILITES:
- Responsible for co-coordinating with team, assigning targets, reaching targets in time.
- Responsible for understanding customer needs.
- Responsible for friendliness with customers & Team.
- Responsible for provide good service for customers & proper explanation about performed repair work.
- Responsible for maintaining customer satisfaction.
- Responsible for decreasing repeat repairs co-coordinating with CR Department.