Camping & Chess
Ajay Tiwari
Mumbai
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 4+ years of extensive leadership experience in Healthcare Industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Team Manager
Inventurus Knowledge Solutions
Mumbai
06.2022 - 06.2023
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Defined clear targets and objectives and communicated to other team members.
- Facilitated meetings to communicate team performance goals and results.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Evaluated employee performance on monthly basis and coached and trained team members, increasing quality of work and employee motivation.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Delivered regular team meetings for aligned work towards common goals.
- Established team priorities, maintained schedules and monitored performance.
- Identified issues, analyzed information and provided solutions to problems.
- Coordinated team collaboration to share ideas and build best practices.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
Quality Expert
Inventurus Knowledge Solutions
Mumbai
02.2020 - 06.2022
- Developed key performance indicators to monitor progress towards achieving quality goals.
- Reduced defects and non-conformances by conducting thorough root cause analyses.
- Managed corrective action plans as necessary to address any instances of non-compliance or underperformance.
- Established and tracked quality department goals and objectives.
- Conducted employee audits to check production performance against process standards.
- Collaborated with cross-functional teams to establish comprehensive quality objectives.
- Skilled at working independently and collaboratively in a team environment.
- Conducted risk assessments, identifying potential issues and implementing preventative measures accordingly.
Senior Accounts Receivable Analyst
Infinx Services Pvt Ltd
Mumbai
06.2018 - 02.2020
- Received award for Star Performer of the year for 2019.
- Customer Service - Used to handle Patients escalation calls for a span of 8 months where post account analyzing had to propose resolution to the patient per the scenario.
- Handled a Transitioned process of 10 FTE. Eyed Team's performance along with self performance.
- Handled monthly reports & issues those were to be highlighted to the customer.
- Client engagement & preparation of MOMs.
Accounts Receivable Analyst
Inventurus Knowledge Solutions
Mumbai
04.2017 - 12.2017
- Rewarded as top performer in the first month of Productivity with stag rating 5.
- Grasped basic RCM knowledge and implementation of the same while resolving denied claims and generating revenue out of it.
- Highlighted issues/trends to the immediate supervisor.
Education
Bachelor Of Business Administration -
Rajiv Gandhi Institute of Technology
Nagpur 06.2014 - 03.2018
Science Education
IIT Campus School & Jr College
IIT Bombay Skills
Performance Coaching
Operational Excellence
Staff Development
Customer Focus
Project Planning
MS Office
Team Leadership
Analytical Skills
Performance Tracking and Evaluation
Relationship Building
Idea Development and Brainstorming
Certification
National Cadet Corps
Interests
Timeline
Team Manager
Inventurus Knowledge Solutions
06.2022 - 06.2023
Quality Expert
Inventurus Knowledge Solutions
02.2020 - 06.2022
Senior Accounts Receivable Analyst
Infinx Services Pvt Ltd
06.2018 - 02.2020
Accounts Receivable Analyst
Inventurus Knowledge Solutions
04.2017 - 12.2017
Bachelor Of Business Administration -
Rajiv Gandhi Institute of Technology
06.2014 - 03.2018
Science Education
IIT Campus School & Jr College