Ajay Uchil
Mumbai
Summary
Detail-oriented professional with 12+ years of experience in structured, accuracy-driven operations and team leadership, now transitioning into LLM training and AI content evaluation. Extensive hands-on experience using ChatGPT for long-form writing, iterative refinement, and quality review, including developing and refining an ~80K-word manuscript. Strong at following detailed guidelines, identifying errors and patterns in outputs, and working consistently under deadlines and quality benchmarks. Brings a disciplined, process-focused mindset well suited for LLM training, data evaluation, and AI-assisted content workflows.
Overview
15
15
years of professional experience
Work History
Writer
Self Employed
Mumbai
03.2025 - Current
- Created engaging content for various platforms to attract diverse audiences.
- Researched topics to ensure accuracy and relevance in all written materials.
- Developed and maintained a personal blog to showcase writing style and expertise.
- Edited and proofread articles for clarity, grammar, and consistency before publication.
- Collaborated with other writers to exchange feedback and improve writing techniques.
- Utilized social media channels to promote written content and engage with readers.
- Managed deadlines effectively to deliver high-quality work on time consistently.
- Networked with industry professionals to gain insights and enhance writing skills.
- Ensured that all written work met quality standards before submission deadlines.
- Generated ideas for new stories or topics to write about.
Business Support Manager
Videojet Technologies Pvt Ltd
Mumbai
06.2023 - 10.2024
- Led a team of 6 associates responsible for PAN-India order processing on Oracle ERP.
- Owned end-to-end execution of orders worth approximately USD 270K per month, ensuring on-time and error-free processing.
- Ensured timely processing of AMC, distributor, and direct customer orders across PAN India, meeting strict accuracy and SLA requirements.
- Acted as the primary escalation point for customer issues, resolving order discrepancies and service delays efficiently.
- Coordinated closely with sales and logistics teams to expedite high-value orders and support revenue realization and on-time delivery.
- Liaised with cross-functional stakeholders to align priorities and ensure seamless execution of orders.
- Applied Gemba-based observations to identify process gaps and implement operational improvements.
- Used Daily Management and Visual Management practices to track daily and weekly performance, improve visibility, and drive team efficiency.
- Supported implementation of process improvements across operational workflows to improve efficiency and consistency.
- Analyzed customer feedback and service data to identify recurring issues and trends impacting customer satisfaction.
- Reviewed existing policies and procedures, identifying gaps and recommending changes to improve operational effectiveness.
- Contributed to continuous improvement initiatives aimed at enhancing overall customer service experience.
Customer Support – Progressive Roles
Videojet Technologies Pvt Ltd
Mumbai
11.2012 - 06.2023
- Progressed from Customer Support Executive to Deputy Manager, with steadily increasing ownership across order operations and customer service.
- Expanded scope from individual order processing to team leadership (from 2 to 6 associates), handling escalations, and coordinating cross-functional execution.
- Built strong foundations in order processing, inventory coordination, invoicing, dispatch, and quarterly stock audits.
- Earned promotions based on consistent performance, accuracy, reliability, and ability to handle high-volume, time-critical operations.
Senior Associate
DHL Supply Chain
Mumbai
03.2012 - 11.2012
- Processed customer orders on Oracle ERP, ensuring timely and accurate execution across internal workflows.
- Coordinated with internal teams to support smooth order fulfillment and documentation.
- Supported finance-related activities including debit/credit note creation, bank reconciliation, and customer account maintenance.
- Maintained accuracy in transactional records and system documentation.
Operations Executive
NYK Auto Logistics
Mumbai
04.2011 - 01.2012
- Handled operational accounting activities including petty cash management, expense tracking, invoicing, and trip settlements.
- Maintained daily operational records and supported driver onboarding processes.
Education
Bachelor in Commerce - Commerce
Model College
Mumbai04-2010
High School Diploma -
B.R Madhavi
Mumbai03-2005
Skills
- LLM Prompting & Iterative Content Refinement
- Long-Form Writing, Editing & Consistency Review
- Instruction Adherence & Criteria-Based Review
- Accuracy-Focused Error Detection
- Identifying Recurring Issues & Feedback Patterns
- Process Discipline & Deadline-Driven Execution
- Cross-Functional Communication & Clarification
- Practical AI Tool Usage & Rapid Skill Acquisition
Languages
English
Proficient (C2)
C2
Timeline
Writer
Self Employed
03.2025 - Current
Business Support Manager
Videojet Technologies Pvt Ltd
06.2023 - 10.2024
Customer Support – Progressive Roles
Videojet Technologies Pvt Ltd
11.2012 - 06.2023
Senior Associate
DHL Supply Chain
03.2012 - 11.2012
Operations Executive
NYK Auto Logistics
04.2011 - 01.2012
Bachelor in Commerce - Commerce
Model College
High School Diploma -
B.R Madhavi