Proven Operations Manager with a track record of driving growth and efficiency at John Deere. Leveraged Excel Functions and analytical thinking to enhance operational strategies, resulting in significant process improvements. Skilled in fostering strong customer relationships and utilizing Microsoft Power BI for data-driven decision-making, contributing to a notable increase in lead conversion rates.
1. **Operational Strategy:**
- Develop and implement strategies aligned with company goals.
- Collaborate with senior management on business plans and budgets.
2. **Process Improvement:**
- Identify and address process inefficiencies.
- Implement best practices to enhance productivity and compliance.
3. **Customer Relations:**
- Manage customer grievances and warranty claims.
- Maintain strong client relationships and ensure high satisfaction.
4. **Lead Management:**
- Follow up on lead inquiries and assign to sales executives.
- Develop strategies to improve lead conversion.
5. **Data Analysis:**
- Analyze sales data to identify growth opportunities.
- Provide insights to drive strategic initiatives.
6. **Technology Management:**
- Streamline daily tasks using key software platforms.
- Implement tech solutions for efficiency and productivity.
7. **Company Catalyst:**
- Play a pivotal role in enhancing organizational functions.
- Champion initiatives that drive company growth and success.
Excel Functions
Microsoft Power BI
Microsoft outlook
Business Needs Analysis
Data and Analytics
Problem-solving aptitude
Analytical Thinking