AJAY VISWAM
MANAGER
Kottayam,India
Summary
Hard-working Manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
20
20
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
MANAGER CUM PHOTOGRAPHER
GREENLINE WEDDING PLANNERS AND EVENTS
NJEEZHOOR P O, KOTTAYAM, KERALA, INDIA
06.2011 - Current
- Managed team dynamics by implementing conflict resolution strategies.
- Led performance reviews, identified areas for improvement.
- Identified growth opportunities through comprehensive market research.
- Streamlined communication channels, enhanced internal information flow.
- Maintained inventory control, reduced stock shortages.
- Implemented cost reduction measures, reduced overhead expenses.
- Optimised resource allocation for increased profits.
- Boosted department efficiency by streamlining operational processes.
Project Manager
Almanjam Logistics Services LLC
P O Box No.-1162, Dana Building -35, Ghobra, Oman
08.2008 - 05.2011
- S
- Facilitated regular team meetings to monitor progress.
- Coordinated project tasks, ensuring timely completion.
- Ensured compliance with budget constraints when sourcing materials and services.
- Conducted thorough quality checks on deliverables before submission.
- Liaised with suppliers and contractors for seamless delivery of resources.
- Delegated tasks among team members effectively, promoting productivity.
- Monitored project timelines to avoid delays.
- Maintained an organised filing system for all project documents, enhancing accessibility.
- Provided essential administrative support during peak periods, facilitating smoother operation.
- Managed communication amongst project team members to foster collaboration.
- Improved workflow efficiency with structured planning and coordination of tasks.
- Assisted in developing detailed project plans, resulting in clearer direction.
- Addressed potential risks timely, preventing unnecessary setbacks.
- Responded promptly to client queries, boosting customer satisfaction levels.
- Kept up-to-date records on project status using advanced tracking software.
TEAM LEADER
KOYENCO AUTOS PRIVATE LIMITED
Kochi, Kerala
02.2008 - 07.2008
- Coached team members through new or difficult workflows.
- Upskilled team members by planning and delivering training workshops.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Implemented new working methods which improved overall efficiency of the team operations.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Led project coordination, resulting in timely delivery.
- Developed strategies for improved performance level across the team.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Introduced innovative solutions which maximised output without compromising quality.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Improved customer satisfaction through close collaboration with the team.
- Reduced staff turnover with an effective motivation strategy.
- Delegated tasks to make best use of individuals' skills.
- Monitored daily operations whilst reducing operational cost significantly.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Represented organisations at seminars, conferences and business events.
Sales Co-ordinator
ICICI Bank Limited
Kochi, Kerala
11.2005 - 01.2008
- Prepared and distributed sales reports for internal review and analysis.
- Tracked competitors' activities, providing valuable insights into market trends.
- Updated CRM systems with accurate customer information to enhance sales tracking.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Streamlined sales operations by implementing effective coordination techniques.
- Coordinated with marketing team, ensuring successful product launches.
- Improved order accuracy through meticulous invoice verification process.
- Prepared sales presentations, impressing key clients and stakeholders.
- Maximised sales opportunities by advising customers of future promotions and product launches.
- Compiled and analysed sales data, providing valuable insights for strategic decision-making.
- Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
- Managed logistics for sales events and trade shows.
- Secured increased market share by developing competitive pricing strategies.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Facilitated efficient communication between departments resulting in smoother workflow.
- Handled critical customer issues promptly, improving overall service quality.
Education
Bachelor Program in Art Histoy - Art-History
NORWICH INSTITUTE OF MANAGAEMENT STUDIES
Thrissur, Kerala 11.2015 - 03.2018
DIPLOMA IN TELECOMMUNICATION - TELECOMMUNICATION
MODEL POLYTECHNIC COLLEGE
Kottayam, Kerala 06.2002 - 04.2005
SSLC - GENERAL
VISWABHARATHI SN HSS
KERALA 06.2009 - 03.2019
Skills
Adult Intensive Care NursingAdult Assessment & MonitoringRespiratory Support & Ventilator ManagementEndotracheal Intubation & ExtubationIntravenous (IV) TherapyMedication AdministrationExchange Blood TransfusionElectronic Medical Records (EMR) DocumentationPatient Admission, Transfer & DischargeCoordinationSpecimen Collection & Laboratory ProceduresInfection Control & Sterile TechniquesFamily Education & Emotional SupportMultidisciplinary Team CollaborationICD (Intercostal Drain) Insertion & ManagementEmpathy & Compassionate Patient CareStrong Communication & Interpersonal Skills
Timeline
Bachelor Program in Art Histoy - Art-History
NORWICH INSTITUTE OF MANAGAEMENT STUDIES
11.2015 - 03.2018
MANAGER CUM PHOTOGRAPHER
GREENLINE WEDDING PLANNERS AND EVENTS
06.2011 - Current
SSLC - GENERAL
VISWABHARATHI SN HSS
06.2009 - 03.2019
Project Manager
Almanjam Logistics Services LLC
08.2008 - 05.2011
TEAM LEADER
KOYENCO AUTOS PRIVATE LIMITED
02.2008 - 07.2008
Sales Co-ordinator
ICICI Bank Limited
11.2005 - 01.2008
DIPLOMA IN TELECOMMUNICATION - TELECOMMUNICATION
MODEL POLYTECHNIC COLLEGE
06.2002 - 04.2005