Ajay Yadav

Key Responsibilities & Expertise

• WIP & Partner Management: Oversaw Work-In-Progress (WIP) management and partner relations with aggregators such as PolicyBazaar and IssuDekho, ensuring smooth policy issuance.
• Persistency & Business Growth: Drove persistency management and business development through partner channels; specialized in maximizing issuance percentage and minimizing business leakages.
• Policy & Post-Issuance Services: Managed policy issuance, post-issuance services, endorsement processing, and stamp duty payment processing with accuracy and compliance.
• Partner Escalation Handling: Addressed partner escalations, email communications, and service-level issues effectively to maintain strong relationships and satisfaction.
• Underwriting (Preliminary): Performed pre-issuance scrutiny and preliminary underwriting in line with Bandhan Life Insurance underwriting policies and guidelines.
• Medical Coordination: Coordinated with TPAs for medical booking and follow-up for both new business and reinstatement cases.

Key Responsibilities & Expertise

• Group Credit Life Policy Administration: Managed Group Policy Issuance, Post-Issuance Services, and Endorsement Processing for multiple group credit life policies.
• Medical Coordination: Handled medical booking and coordination with Third-Party Administrators (TPAs) for new business and reinstatement cases.
• End-to-End Policy Issuance: Successfully executed the complete policy issuance journey across 10 Microfinance Institution (MFI) / Group Credit Life (GCL) products.
• Preliminary Underwriting: Conducted initial underwriting for group credit life policies, assessing risk profiles, verifying documentation, and ensuring adherence to underwriting guidelines.
• Partner & Stakeholder Management: Extensive experience in managing and maintaining strong relationships with key partners, including Bank of Maharashtra, Krishna Bhima Samrudhi Bank, Bhala Finance Recapita, and Greenwings Pvt. Ltd.

Key Responsibilities & Expertise

• Banking & Finance Operations:
  Prepared daily bank reconciliation statements for collection accounts.
  Uploaded bank statements in MyMoney on a daily basis.
  Investigated and followed up with banks and branch locations for unreconciled cases.
  Recorded and passed daily journal entries with accuracy.
• Branch & Sales Operations:
  Managed branch operations, including banking activities, collections, NB case login, WIP movement, and sales coordination.
  Performed preliminary underwriting (UW) checks for new business cases.
• Customer & Business Retention:
  Conducted persistency call dispositions and worked on surrender retention to improve policy continuance.
  Supported direct sales initiatives and contributed to agent recruitment efforts.