AjayKumar Dodla
Bangalore
Summary
Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills. Demonstrated expertise in customer service and problem-solving, ensuring seamless user experiences.
Overview
5
5
years of professional experience
Work History
Custom Software Business Sr Analyst
Accenture Sol Pvt Ltd
03.2022 - Current
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Collaborate with project managers and cross-functional teams and liaise between various business departments and groups.
- Adequate experience to work closely with business analytics and other development teams to understand business requirements.
- Create detailed documentation including business requirements, process flows, use cases, and user stories and maintain accurate and up-to-date project documentation throughout the project lifecycle.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Sr Analyst & Associate Consultant
Cap Gemini
09.2020 - 03.2022
- Dealing with POS (Point of Sales) and Back office related issues at MK stores, MIM (Major instant Management) Analyzed the current state of problem and respond to requests for technical assistance in person via Phone or email
- Collaborating with end users to identify and escalate situations requiring urgent attention
- Stay plugged into emerging technologies/industry trends apply them into operations and activities
- Ability to dive deep into a problem, perform root cause analysis and identify constraints to recommend a solution
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Successfully: Knowledge in follow up with users to ensure complete resolution of issues
- Respond to emails/calls for End Users seeking help
- Experience in managing high priority issues
Analyst
Cap Gemini
08.2019 - 09.2020
- The project involves interacting with clients to understand the requirements
- Dealing with Email related issues for COX end users
- Identified tactical and strategic remediation options, supported evaluation of the various remediation options with partner applications
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Successfully resolved escalated cases through active listening, empathy, and effective problem-solving techniques.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
- Created and maintained knowledge base of articles to enable informed service across support team.
Education
B.E - Electronics & Communication Engineering
Raja Lakshmi institute of Technology
01.2018
Higher Secondary -
Sri Chaitanya Jr College
Nellore, Andhra Pradesh01.2014
SSC -
Gayathri English Medium School
Nellore, Andhra Pradesh01.2012
Skills
- Issue investigation
- Test-driven development
- Application security
- Cost-benefit analyses
- Strategic planning design
- Equipment management
- Software development life cycle
- Access issue resolution
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars
Bengaluru, 11/12/24
Ajay Kumar Dodla
Timeline
Custom Software Business Sr Analyst
Accenture Sol Pvt Ltd
03.2022 - Current
Sr Analyst & Associate Consultant
Cap Gemini
09.2020 - 03.2022
Analyst
Cap Gemini
08.2019 - 09.2020
Higher Secondary -
Sri Chaitanya Jr College
SSC -
Gayathri English Medium School
B.E - Electronics & Communication Engineering
Raja Lakshmi institute of Technology
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