AJAY KUMAR DUBEY
UTTAR PRADESH
Summary
Accomplished Operations Supervisor with a proven track record at BIG BASKET, enhancing operational efficiency and team productivity through expert logistics management and staff supervision. Skilled in safety oversight and operational planning, I've successfully implemented quality assurance processes, boosting performance by over 30%. Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity. Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
BIG BASKET
GREATER NOIDA
02.2019 - Current
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Trained, mentored and motivated employees to maximize team productivity.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Resolved customer complaints or answered customers' questions.
Process Associate
UNIWARE
GREATER NOIDA
11.2017 - 01.2019
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Developed process documentation, including procedure manuals, user guides and job aids.
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Monitored performance metrics to measure process effectiveness and suggest modifications as needed.
- Identified potential risks associated with processes and recommended corrective actions.
- Coordinated workflow between departments by providing timely updates on project statuses.
Education
Bachelor of Arts - Economics
JP UNIVERSITY
BIHAR05-2010
GED -
Sarvodaya Bal Vidyalaya
BIHAR04-2007
High School Diploma -
Sarvodaya Bal Vidyalaya
BIHAR05-2004
Skills
- Safety oversight
- Performance monitoring
- Team Training
- KPI tracking
- Incident reporting
- Budgeting and cost control strategies
- Logistics management
- Operations management
- Logistics expertise
- Warehouse operations
- Logistics coordination
- Quality assurance
- Operational planning
- Staff supervision
- Root-cause analysis
- Task delegation
Timeline
Operations Supervisor
BIG BASKET
02.2019 - Current
Process Associate
UNIWARE
11.2017 - 01.2019
Bachelor of Arts - Economics
JP UNIVERSITY
GED -
Sarvodaya Bal Vidyalaya
High School Diploma -
Sarvodaya Bal Vidyalaya
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