AJAYKUMAR HADALA

IT SERVICE DELIVERY | IT INFRASTRUCTURE | IT OPERATIONS | IT MANAGER SUMMARY Experienced and professional IT Manager offering fifteen years of history in monitoring project performance to ensure company success Solid experience in conceptualizing and driving technical solutions for complex problems with specific domain expertise in the areas of data assessment, architecture, and analytics Excellent knowledge of various software applications and capability of leading teams in delivering projects within time and budgetary restraints Reputation for continually achieving on-time and under-budget performance goals. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications Proactive manager, team builder, and tactical planner with the ability to attract and secure solid working relationships at the strategic level and translate business needs into technical specifications AREAS OF EXPERTISE SLA Management New Technology Introduction IT Service Management IT Operations Vendor Management Service Delivery / Continuous Improvement Project Management IT Infrastructure Management/BCP Change Management/ IT Service Management Stakeholder Management IT Security Management Server & Network Administration Training & Development Performance Management