Ajay Kumar Jha
Senior Client Service Executive
Howrah
Summary
High-energy Sr. Client Service Executive with demonstrated administrative expertise, analytical problem-solving skills and proficiency in Microsoft office applications. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Business Partner
Steel City Couriers
Kolkata
07.2020 - Current
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Increased sales by by establishing goals, overseeing performance and mentoring staff.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Promoted positive customer experience through day-to-day supervision.
- Called existing and prospective customers to evaluate desires and offer options.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
Sr. Client Service Associate
Ad2pro Media Solutions
Bangalore
01.2017 - 06.2020
- Updating status reports for clients (timelines for delivering ads)
- Receiving creative changes from clients, relaying those changes to creative staff
- Maintaining and growing client relationships, and managing client expectations
- Troubleshoot issues related to account, entitlement, access and licenses and work with L2 teams to resolve issues faster
- Work on keeping minimal to Zero backlogs and provide superior customer experience and first day resolution
- Manage effective communication between the client and the team
Senior Tech Support Officer
Convergys
Bangalore
02.2013 - 12.2016
- Taking ownership of customer issues reported and seeing problems through to resolution
- Ask customers targeted questions to quickly understand the root of the problem
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
Education
Bachelor of Arts -
IGNOU
Kolkata 01.2020 - Current
12th - Commerce
GOVT PU College
Bangalore 05.2008 - 06.2010
10th -
St Thomas Boys School
Kolkata 04.2007 - 04.2008
Skills
Client account management
Timeline
Business Partner
Steel City Couriers
07.2020 - Current
Bachelor of Arts -
IGNOU
01.2020 - Current
Sr. Client Service Associate
Ad2pro Media Solutions
01.2017 - 06.2020
Senior Tech Support Officer
Convergys
02.2013 - 12.2016
12th - Commerce
GOVT PU College
05.2008 - 06.2010
10th -
St Thomas Boys School
04.2007 - 04.2008
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